WHITE PAPER - This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  Business Process Reengineering | Business Service Management | ERP | IT Outsourcing Services | IT Service Management

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  eLearning | Enterprise Portals | Globalization | Human Resources Services | Human Resources Software | IT Outsourcing Services | Offshore Outsourcing | Productivity | Strategic Planning | Workforce Planning

WEBCAST - View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.
Posted: April 10, 2008 | Premiered: April 1, 2008


Topics:  Cost Benefit Analysis | Human Resources Management | Human Resources Services | IT Outsourcing Services | Offshore Outsourcing | Web Hosting | xSP

WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Applications Management | Banking Industry | Call Center Software | Contact Center Software | Customer Satisfaction | Financial Industry Organizations | Financial Services | IT Outsourcing Services | Offshore Outsourcing | Testing

WHITE PAPER - Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Business Performance Management | Business Performance Management Software | Cost Benefit Analysis | Data Acquisition Hardware | Data Integration | ETL (Software) | IT Outsourcing Services | Offshore Outsourcing | Software Development Tools | Software Testing

WHITE PAPER - With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Collaboration | Collaborative Applications Software | IT Outsourcing Services | Outsourcing | Web Applications Software

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

JOURNAL ARTICLE - Service providers need to catch up with the e-mail archiving needs of their customers.
Posted: October 16, 2006 | Published: October 1, 2006


Topics:  Electronic Discovery | Email Archiving | IT Outsourcing Services | Regulatory Compliance

CASE STUDY - The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Business Continuation Services | GPRS | IT Outsourcing Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Business Consulting Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - The company had envisioned a new network for the future, which would help realize its goal of a scalable and reliable network.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  IT Outsourcing Services | Network Design | Network Management Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | Internet Industry | ISP | IT Outsourcing Services

WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: September 19, 2005 | Published: September 1, 2005


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | IT Outsourcing Services | Outsourcing | Productivity | SLA | Vendor Selection

PRODUCT OVERVIEW - Migrating to Windows 2000 on the server and the desktop can net IT organizations greater reliability, increased performance, and lower Total Cost of Ownership (TCO).
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  IT Outsourcing Services | Software Migration | Software Testing | Windows 2000

PRODUCT OVERVIEW - VeriTest's user-preference testing, a sub-category of our usability testing, recruits real users and asks them to compare the experience of your product with that of your competitor(s).
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  IT Outsourcing Services | Usability Testing

PRODUCT OVERVIEW - Proactive load and stress testing eliminates surprises and ensures that your Web site will be able to perform under load. Without testing, it's impossible for you to know what might happen when your site has to function under a heavy load.
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  IT Outsourcing Services | Load Testing

PRODUCT LITERATURE - A complement to our capacity planning, VeriTest's capacity testing services determine the capacity of a system or server.
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  Capacity Planning | IT Outsourcing Services

PRODUCT OVERVIEW - Performance testing answers the question: How much can you get out of a given product? At VeriTest, we'll take the product you care about-whether it's one you make or one you're considering installing in your line of business.
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  IT Outsourcing Services | Performance Testing

PRODUCT OVERVIEW - Functionality testing examines the extent to which your hardware, software, Web site, or internal application meets expected functional requirements.
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  Functional Requirements | IT Outsourcing Services

PRODUCT OVERVIEW - We customize every test we perform to meet your specific needs, schedule, and budget. In solving your testing problems, we draw on our vast experience to make sure we give you the best possible return on your testing investment.
Posted: December 28, 2004 | Published: December 1, 2004


Topics:  IT Outsourcing Services | Testing