WEBCAST - In this webcast you will learn how Mission Critical & Proactive Services helps you improve availability, reduce risk and increase service management.
Posted: December 1, 2008 | Premiered: November 26, 2008


Topics:  IT Service Management | Risk Management | Security

WHITE PAPER - This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: December 1, 2008 | Published: November 26, 2008


Topics:  Change Management | IT Infrastructure | IT Service Management | IT Systems | ITIL | ROI | Strategic Planning

CASE STUDY - CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | CRM | Customer Service | IT Service Management | IT Systems | SOA | Systems Management

PODCAST - Learn how VMware and HP have teamed up to deliver an adaptive infrastructure that helps you reduce costs, increase agility and be more competitive.
Posted: November 25, 2008 | Premiered: November 25, 2008


Topics:  Business Process Management | ERP | IT Service Management | SOA | Systems Management | Systems Management Services | Systems Management Software | VMware

WHITE PAPER - Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: November 24, 2008 | Published: November 1, 2008


Topics:  Dashboards | High Availability | IT Departments | IT Infrastructure | IT Service Management | IT Services | Server Virtualization | SLA | VMware

WHITE PAPER - HP and VMware have the technology and services you need to put virtualization to work to consolidate your IT environment in a manner that reduces costs, simplifies your IT environment and increases business agility.
Posted: November 19, 2008 | Published: November 18, 2008


Topics:  IT Service Management | Networking | SAN | Storage Systems | VMware

WHITE PAPER - This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  IT Departments | IT Managers | IT Service Management | ITIL | SAN | Server Virtualization | Virtual Offices | Virtual Tape Libraries

WHITE PAPER - Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
Posted: November 18, 2008 | Published: July 28, 2008


Topics:  Backup Software | Backups | Business Intelligence | Capacity Planning | IT Service Management | IT Systems | Performance Testing

WHITE PAPER - Get a quick review of the top three systems technology certifications and learn how they can help you and your business today.
Posted: November 11, 2008 | Published: November 6, 2008


Topics:  Certification Programs | Channel Management | Data Center Management | IT Service Management | Management Service Providers | Project Management | VARs

SOFTWARE DEMO - Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business IT Alignment | Hardware | IT Service Management | ITIL | QOS | Service Level Management | Software

WHITE PAPER - This white paper reviews a just-in-time technology to help IT pros defer the ever-increasing cost of the data center: raising the data center floor. Doing so can optimize space, power, and cooling, while also enhancing availability and service levels.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Best Practices | Budgeting | Business Intelligence | CIOs | Cooling Equipment | Data Center Management | IT Infrastructure | IT Service Management | Power Supplies

WEBCAST - This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
Posted: October 24, 2008 | Premiered: July 1, 2008


Topics:  Compliance (Systems Operations) | Cost Benefit Analysis | IT Infrastructure | IT Service Management | OS/2 | Patch Management | Policy-Based Network Management | Remote Control Software

WHITE PAPER - ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
Posted: October 20, 2008 | Published: October 17, 2008


Topics:  Business IT Alignment | IT Service Management | ITIL | Network Best Practices | Network Configuration Management | Network Configuration Management Software | Network Infrastructure | Network Management | Network Performance Management Software | Regulatory Compliance

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WHITE PAPER - This white paper details the tools and log management systems essential for protecting file servers in a Windows environment.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Access Control | Active Directory | Database Management | File Server Software | IT Service Management | Network Security | Regulatory Compliance | Windows

WHITE PAPER - All technologies start out as unproven, but some quickly make the leap to demonstrating real business value. Virtualization is one of those technologies. This white paper offers simple advice for realizing the promise of virtualization.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  Business IT Alignment | Data Center Management | IT Service Management | Server Consolidation | Server Virtualization | TCO | VMware

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

VIDEOCAST - In this videocast Tim Curran briefly explains the State of IT Distribution today. He also touches on the future of IT Distribution and how coming trends and techniques might effect your company.
Posted: September 24, 2008 | Premiered: June 1, 2008


Topics:  Hardware | IT Industry | IT Management Services | IT Service Management | Software and Information Industry Association

CASE STUDY - This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
Posted: August 25, 2008 | Published: July 25, 2008


Topics:  Help Desk Management | Infrastructure Management | IT Service Management

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: July 2, 2008 | Published: June 1, 2006


Topics:  Best Practices | Business IT Alignment | Change Management | CRM | IT Service Management

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI