WHITE PAPER:   Posted: June 27, 2008 | Published: June 26, 2008
This article analyzes the impact of change in economic conditions on consumer purchase behaviour and its effect on retailers and consumer goods companies.

WHITE PAPER:   Posted: June 26, 2008 | Published: June 1, 2008
This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score.

WHITE PAPER:   Posted: June 26, 2008 | Published: June 1, 2008
One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.

WHITE PAPER:   Posted: June 20, 2008 | Published: October 1, 2007
An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.

WHITE PAPER:   Posted: June 20, 2008 | Published: November 1, 2007
Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.

WEBCAST:   Posted: June 19, 2008 | When: January 1, 2006
In this webinar, Michael Green, Michael Bosworth, and Dr. Tom Sant, will discuss the three most important dimensions to professional selling.

WHITE PAPER:   Posted: June 19, 2008 | Published: May 30, 2006
Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.

CASE STUDY:   Posted: June 11, 2008 | Published: June 11, 2008
TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding.

CASE STUDY:   Posted: June 11, 2008 | Published: June 11, 2008
With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.

WHITE PAPER:   Posted: June 10, 2008 | Published: June 10, 2008
SWM represents just what it says - a focus on the workstyles of salespeople to support them and help them in closing more business.

WEBCAST:   Posted: June 10, 2008 | When: April 24, 2008
Attend this webcast and learn how to gain greater insight into your customers, prospects, and sales process - giving you the necessary knowledge to take immediate action to drive revenue goals.

WHITE PAPER:   Posted: June 10, 2008 | Published: May 1, 2008
One of the roles of a good CRM is to enable more productive interactions with customers.

WHITE PAPER:   Posted: June 2, 2008 | Published: June 2, 2008
Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.

WHITE PAPER:   Posted: June 2, 2008 | Published: March 1, 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

WEBCAST:   Posted: May 20, 2008 | When: May 14, 2008
Industry-leading companies are leveraging online communities to attract customers, support users, and build brands. In this Webcast, walk through successful initiatives and share discoveries from a successful enterprise-class user community.

WEBCAST:   Posted: May 20, 2008 | When: May 28, 2008
What is hype and what is real, when web 2.0 technologies gets implemented in the enterprise? Industry experts from Forrester Research and Forum One Communications answer questions about how companies are successfully leveraging online communities.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

SOFTWARE LISTING:   Posted: May 8, 2008 | Published: May 1, 2008
eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.

WHITE PAPER:   Posted: May 5, 2008 | Published: May 3, 2008
One of the key features of an enterprise collaboration solution is that it can be applied to many areas or processes in the enterprise or value network, and adds value no matter what the industry is.

PODCAST:   Posted: May 5, 2008 | Premiered: May 5, 2008
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.

WHITE PAPER:   Posted: May 2, 2008 | Published: May 1, 2008
Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web.

WHITE PAPER:   Posted: May 1, 2008 | Published: May 1, 2008
This paper examines the options you have when picking a CRM application. It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users.

WEBCAST:   Posted: April 7, 2008 | When: April 23, 2008
Attend this Webcast to explore where transactional applications stop and where the value of business intelligence and analytics takes over, allowing you to get answers on demand, not just in static reports.