CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Discharge delays create many patient flow constraints which negatively impacts patient satisfaction, safety, hospital capacity, & financial performance. This paper proposes a Patient Flow Logistics Coordination Model to address these...
Posted: May 8, 2008 | Published: January 1, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay.
Posted: May 7, 2008 | Published: May 7, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.
Posted: May 7, 2008 | Published: January 1, 2006


Topics:  Business Activity Monitoring | Capacity Management | Healthcare Industry | Medical Records Management | Medical Software

CASE STUDY - The California Transplant Donor Network (CTDN) needed a wireless solution that would do it all: phone, SMS text messaging, Internet, calendar, document reading and access to up-to-date medical references. They chose a blackberry solution.
Posted: April 8, 2008 | Published: January 1, 2007


Topics:  Handheld Devices | Health Care Industry | Medical Software | Mobile Device Management | Mobile Workers | Wireless Computing | Wireless Security

PRODUCT LITERATURE - FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
Posted: April 2, 2008 | Published: January 1, 2001


Topics:  Cost Management | Customer Service | Data Management | Insurance Applications Software | Insurance Industry | Medical Records Management | Medical Software | System Security

WHITE PAPER - Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
Posted: February 6, 2008 | Published: February 1, 2008


Topics:  Customer Service Best Practices | Data Management | Document Management | Medical Records Management | Medical Software

WHITE PAPER - Wireless devices can interfere with the operation of medical equipment. Read this white paper to learn the best practices for managing and mitigating wireless electromagnetic interference.
Posted: June 15, 2007 | Published: November 15, 2006


Topics:  Best Practices | Handheld Devices | Health Care Industry | Medical Software | Mobile Device Management | Mobile Workers | Wireless Computing | Wireless Security

PRODUCT OVERVIEW - OneLook™ is a full-featured practice management solution for Anesthesiology and Pain Management.
Posted: July 5, 2004 | Published: July 1, 2004


Topics:  Medical Software

PRODUCT OVERVIEW - FreePharma® is a software plug-in that analyzes drug prescription information expressed in free natural language (written or spoken) and structures it automatically for subsequent integration in host applications.
Posted: February 6, 2004 | Published: January 1, 2003


Topics:  Medical Software | Natural Language Processing | Pharmaceutical Industry | Plug-ins

PRODUCT OVERVIEW - FastCode® analyzes natural clinical language input and then performs a search based on related medical concepts to retrieve the most accurate clinical codes.
Posted: February 6, 2004 | Published: January 1, 2003


Topics:  Information Retrieval Software | Medical Software | Natural Language Processing

PRODUCT OVERVIEW - LinKBase® is an expansive medical knowledge base that provides the "intelligence" used by all L&C applications. In fact, it is the world’s largest formal medical ontology, i.e. a conceptual computer-understandable representation of medicine.
Posted: February 6, 2004 | Published: January 1, 2003


Topics:  Classification (Information Management) | Medical Software

PRODUCT OVERVIEW - TeSSI® is a state-of-the-art tool that improves upon the existing search and retrieval tools by extracting the meaning out of medical free text and placing the resulting medical ‘concepts’ in the document index instead of terms.
Posted: February 6, 2004 | Published: January 1, 2003


Topics:  Indexing Software | Information Retrieval Software | Medical Software