WHITE PAPER - The seven strategies and tactics outlined in this whitepaper will assist in maximizing your email marketing return.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  BASIC | Email | Email Marketing | Marketing | Metrics

WHITE PAPER - A highly successful strategy is to use web analytics for gauging the effectiveness of email marketing initiatives and determining optimization tactics to improve overall campaign performance.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Email | Email Marketing | Marketing | Metrics | ROI | Strategic Planning

WHITE PAPER - Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development.
Posted: September 29, 2008 | Published: September 24, 2008


Topics:  Adaptive Enterprise | Application Deployment | Application Development | Application Development and Integration Services | Application Life-Cycle Management Software | Information Management | Management Change | Metrics | Security | Strategic Planning | Testing

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

WHITE PAPER - This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Balanced Scorecards | Continuous Data Protection | Data Management | Metrics | Network Security | Security Threats | Systems Management

WHITE PAPER - Enterprise Change Management (ECM) looks at an enterprise's lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Change Management | CMM (Capability Maturity Model) | IEEE | ISO | ITIL | Metrics | Process Control Software | Project Management | Six Sigma

WHITE PAPER - CFOs are moving move beyond administrative and transactional tasks, becoming catalysts to improve business performance. This whitepaper discusses important questions that need to be answered to provide the decision support that finance needs.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Business Process Management | CFOs | Collaboration | Data Management | Leadership | Metrics | Operating Systems | Operational Support Systems | Product Development

WHITE PAPER - This Report is intended to map the journey companies are making to build demand driven Value Chains. It includes a four-stage maturity model, and identifies the projects and appropriate technology components needed to transition through each stage.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Best Practices | Business Process Management | Demand Chains | Metrics | Product Life Cycles | Product Management | Supply Chain Management | Value Chain Management

WHITE PAPER - This benchmark study investigates the ways top performing companies develop corporate cultures of reliability and leverage investments in advanced Asset Performance Management (APM) capabilities to improve operational performance.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Asset Management Services | Downtime | Enterprise | Financial Systems | Metrics | Operational Support Systems | Performance Testing | Regulatory Compliance

WHITE PAPER - This study results show that most CIOs believe performance management (PM) can help organizations achieve their strategic goals, while other members of the C-suite don't seem to be as favourable or familiar with the potential of PM.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Best Practices | ERP | Metrics | Performance Testing

WEBCAST - This webcast discusses the key metrics that your company can use to help ensure that you accomplished your lean goal.
Posted: September 4, 2008 | Premiered: September 4, 2008


Topics:  Manufacturing | Metrics | Quality Control | Retail Trade Industry | Software | Supply Chain Management | Training

JOURNAL ARTICLE - Analytics is just a disciplined approach to doing data analysis. Some call it the science of data analysis, but it's basically taking the data you have and having a disciplined control methodology around how you look at the data and analyze it.
Posted: September 3, 2008 | Published: June 1, 2008


Topics:  Metrics

WHITE PAPER - This paper discusses the challenge that software engineering teams face in managing and responding to rapidly changing business requirements and the reason behind frequent changes.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Embedded Databases | Metadata | Metrics | Regulatory Compliance | Workflow Software

WHITE PAPER - This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Development | Business Process Management | CMDB | Enterprise | Memory | Metrics | Model Driven Architecture | Software

WEBCAST - Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  B2B | B2B Integration | B2B Integration Software | B2B Online Trading | Best Practices | Budgeting | Channel Management | Email | Lead Generation | Market Research | Metrics | Performance Testing | Product Development

WHITE PAPER - Hurwitz & Associates sees a major transition in the way organizations are approaching software quality management.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Process Management | Collaboration | Customer Satisfaction | Downtime | Metrics | Project Management | Quality Control | SOA | Software Development Life-Cycles | Testing

WHITE PAPER - Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Barcodes | Data Collection | EDI | Handheld Devices | Inventory Management | Inventory Management Software | Metrics | Productivity | Warehouse Management

WHITE PAPER - With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Dashboards | IT Departments | Marketing | Metrics | Sales

WHITE PAPER - This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Customer Service | Downtime | Enterprise | Inventory Management | Manufacturing | Metrics

WHITE PAPER - Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Marketing | Metrics | Pricing | Product Life Cycles | ROI | Sales | Software

CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: June 26, 2008 | Published: January 1, 2007


Topics:  Lead Generation | Marketing | Metrics | ROI

PRODUCT OVERVIEW - Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
Posted: June 26, 2008 | Published: February 1, 2008


Topics:  Financial Services | Metrics | Network Management | Software

WHITE PAPER - As telecom networks have become complex, traditional Quality of Service (QoS) monitoring has become obsolete. This paper examines the next generation QoS network and service management solution helping accelerate ROI and decrease operating costs.
Posted: June 20, 2008 | Published: January 1, 2007


Topics:  Bandwidth Management | Metrics | Packet Switching | QOS | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Service Providers

SOFTWARE LISTING - The Actuate Performancesoft Suite helps organizations become top performers by providing an effective method of managing and monitoring metrics and all related activates. With Performancesoft, organizations gain complete visibility into all areas o...
Posted: March 3, 2008 | Published: March 1, 2008


Topics:  Corporate Governance | Financial Reporting | Metrics