WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Best Practices | Business Intelligence | Customer Service | eLearning | Telecommunications Industry | Training and Educational Services

WHITE PAPER - Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition.
Posted: November 11, 2008 | Published: May 1, 2007


Topics:  Application Deployment | Collaboration | Competition | Market Trends | Software as a Service | Telecommunications Industry | VoIP | Web Conferences | Web Conferencing Services | Web Conferencing Software

PODCAST - This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments.
Posted: November 11, 2008 | Premiered: November 5, 2008


Topics:  Network Management | Network Management Services | Network Service Providers | ROI | Telecommunications Industry | Telecommunications Service Providers | Telephony Services | Telephony Systems

DATA SHEET - AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Cost Benefit Analysis | Data Management | IP Telephony | Operational Support Systems | ROI | Telecommunications Industry

WEBCAST - This webcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments.
Posted: November 5, 2008 | Premiered: November 5, 2008


Topics:  Network Management | Network Management Services | Network Service Providers | Telecommunications Industry | Telecommunications Service Providers

PODCAST - This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.
Posted: October 24, 2008 | Premiered: October 24, 2008


Topics:  Converged Networks | Customer Loyalty | Telecom Billing Services | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Systems | Triple Play Services | Video Services

CASE STUDY - With the continued growth of VoIP, 8x8 needed to upgrade the performance and capacity of their subscriber call flow in order to meet their current and future needs. This case study explains how they did it.
Posted: October 22, 2008 | Published: October 22, 2008


Topics:  Business Intelligence | Cluster Management | Clustering | Communications Networks | Databases | ERP | Telecommunications Industry | Unified Messaging | VoIP

WHITE PAPER - In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Email | Mobile Workers | SIP | Telecommunications Industry | Unified Messaging | VoIP | VPN | Wireless Infrastructure | Wireless Networks | Wireless WAN | WLAN

WHITE PAPER - RSA provides a solution to help telecommunication carriers protect CPNI and address FCC requirements. It offers a set of market-leading, information-centric security services and technology controls to help carriers address all aspects of CPNI compliance.
Posted: September 22, 2008 | Published: September 22, 2008


Topics:  Regulatory Compliance | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Networks | Telecommunications Regulations | Telecommunications Service Providers

WHITE PAPER - This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Asset Management Services | Business Intelligence | Data Migration | Hardware | High Availability | Middleware | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Service Providers

WHITE PAPER - The well understood requirements and broad acceptance of emerging industry standards has solidified the viability of COTS middleware, specifically in the telecom industry. Read this paper for more.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Middleware | Telecommunications Industry | Telecommunications Networks | Telecommunications Software | Telecommunications Standards | Telecommunications Systems | Telephony Services | VoIP

WHITE PAPER - This whitepaper defines the requirements while unraveling the complexities of the complete in-service upgrade process.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Business Intelligence | ERP | High Availability | Middleware | Systems Management | Systems Management Software | Telecommunications Industry | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Services | Telecommunications Software

EDITORIAL RESOURCE GUIDE - IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
Posted: September 2, 2008 | Published: September 1, 2008


Topics:  IP | Network Management | Service Creation | Service Level Management | Telecommunications Industry | Web Services

WHITE PAPER - Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Network Management | Personalization | Program Management | Telecommunications Industry | WAN

WHITE PAPER - Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: August 20, 2008 | Published: April 1, 2007


Topics:  Access Control | Authentication | Hackers | Intrusion Prevention | IPTV | Middleware | Security Management | SLA | Smart Cards | Telecommunications Hardware | Telecommunications Industry | Telecommunications Software | Video-on-Demand

PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth.
Posted: August 15, 2008 | Premiered: August 14, 2008


Topics:  Business Intelligence | Managed Security Services | SMBs | Telecom Spending | Telecommunications Industry | Telecommunications Services

WHITE PAPER - This paper shows how NETCONF and YANG can be employed to make next-generation configuration management systems considerably simpler, more understandable, and more robust than current systems being used in the Telecommunications industry.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Configuration Management | Network Management | Network Management Software | Systems Integration | Systems Maintenance | Systems Management | Systems Management Software | Telecommunications Carrier Systems | Telecommunications Hardware | Telecommunications Industry | Telecommunications Industry Organizations | Telecommunications Industry Standards Organizations | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Regulations | Telecommunications Service Providers | Telecommunications Services | Telecommunications Software | Telecommunications Standards | Telecommunications Systems | Vendors | XML

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - This white paper details how one service provider implemented point-to-point wireless. Learn the approach the provider took, the benefits the provider received, the challenges they faced and how they over came those challenges.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This document highlights the details behind the recent Dynamic Frequency Selection government mandate and addresses the implementation requirements for the wi4 Fixed Point-to-Multipoint Canopy platform and the Point-to-Point 100 Series.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper discusses automated DFS configuration solutions that simplify implementation, operation and compliance of networks using 5 GHz unlicensed frequency bands worldwide.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry