WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages

WHITE PAPER - Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Access Control | Business Continuity Planning | Cloud Computing | Disaster Recovery | IT Outsourcing Services | IT Services | Platform as a service | Private cloud computing | Public cloud computing | Regulatory Compliance | SLA | Software as a Service

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

ANALYST BRIEF - Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Change Management | Configuration Management | Cost Benefit Analysis | Customer Satisfaction | IT Management | IT Service Management | IT Services | Performance Testing | Service Level Management | Systems Management | Workload Automation

WHITE PAPER - This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: September 10, 2009 | Published: October 16, 2008


Topics:  Business Process Automation | Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | IT Management | IT Services | Risk Assessment | Risk Management

CASE STUDY - Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.
Posted: October 15, 2009 | Published: May 9, 2008


Topics:  Desktop Applications Management | Desktop Computer Support | IT Management | IT Managers | IT Service Management | IT Services

WHITE PAPER - Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.
Posted: April 17, 2009 | Published: April 17, 2009


Topics:  IT Management Services | IT Services | IT Systems | Mainframe Operating Systems | Operating Systems | Server Management

WHITE PAPER - This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks and assurance considerations.
Posted: February 10, 2010 | Published: December 1, 2009


Topics:  Cloud Computing | Compliance (Systems Operations) | Governance, Risk, Compliance (GRC) | Infrastructure Services | IT Services | National Institute of Standards and Technology | Platform as a service | Scalability Testing | Software as a Service

CASE STUDY - PrecisionPros needed a hosting solution to accommodate high-volume, e-mail marketing campaigns and Web traffic driven by their clients. Learn how they used Verio's server management and web hosting solutions to deliver customizable solutions and a VAR that truly knows Verio servers and how to customize them for enhanced performance.
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  Application Security | IT Infrastructure | IT Outsourcing Services | IT Services | Server Management | VARs | Web Hosting

WHITE PAPER - While PC prices continue to fall, the total cost of using PCs remains high, when the cost of the deployment activities themselves is considered. To help companies optimize their PC deployment process, Dell has developed a series of offerings that can be used to simplify the deployment process and reduce the time needed to deploy PCs.
Posted: November 25, 2009 | Published: October 1, 2009


Topics:  Computer Hardware | Enterprise Computers | IT Asset Management | IT Management | IT Managers | IT Services | Systems Management

WHITE PAPER - This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: April 18, 2009 | Published: April 17, 2009


Topics:  Business IT Alignment | Customer Service | Enterprise Architectures | IT Service Management | IT Services | ITIL | Job Scheduling Software | ROI | Systems Management | Workload Automation

WEBCAST - Join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick 30 minute discussion that will jumpstart your monthly revenue.
Posted: January 27, 2010 | Premiered: January 27, 2010


Topics:  Application Outsourcing | Applications Management Services | IT Infrastructure | IT Outsourcing Services | IT Services | Revenue Projections | SMBs | VARs

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL

EGUIDE - New applications along with QoS standards are increasing demand on network availability and performance and in order to meet these requirements enterprises need to employ more monitoring and management for the WAN. This E-Guide provides shows how to leverage a managed service provider's expertise to limit the cost impact of these new requirements.
Posted: February 9, 2010 | Published: February 9, 2010


Topics:  Applications Management | Data Center Consolidation | IT Services | Network Management | Network Monitoring | Network Performance | QOS | WAN

WHITE PAPER - This paper outlines the eight key criteria you should consider before investing in a WAN optimization solution and why these criteria are critical to your business.
Posted: December 17, 2009 | Published: September 1, 2008


Topics:  High Availability | IT Management | IT Services | Network Management | Network Performance | Networking | TCO | WAN

WHITE PAPER - To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings.
Posted: February 15, 2010 | Published: November 1, 2009


Topics:  Applications Management | Cloud Computing | Data Storage | Desktop Virtualization | IT Service Management | IT Services | Mobile Device Management | Mobile Workers | Operating System Virtualization | Productivity

WEBCAST - In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Hosting Services | IT Infrastructure | IT Services | SAP (Product) | SLA | SLA Management Services | Systems Management Services

PODCAST - IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. Find out how service automation can help you navigate technologies such as server virtualization, as well as legacy distributed and mainframe computing environments.
Posted: January 26, 2010 | Premiered: January 26, 2010


Topics:  Data Center Management | Data Centers | IT Infrastructure | IT Service Management | IT Services | Mainframe Computers | Mainframe Operating Systems | Server Provisioning | Server Virtualization

BROCHURE - This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Posted: November 12, 2009 | Published: June 25, 2009


Topics:  Business Activity Monitoring | Business Intelligence | Business IT Alignment | Business Management | IT Service Management | IT Services | Performance Testing

PODCAST - Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: December 22, 2009 | Premiered: December 22, 2009


Topics:  Best Practices | Business IT Alignment | Business Management | IT Management | IT Services | Portfolio Management (IT Management) | Software Development Tools | Strategic Planning

WEBCAST - Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: November 12, 2009 | Premiered: December 16, 2009


Topics:  Best Practices | Business IT Alignment | Business Management | IT Services | Portfolio Management (IT Management) | Software Development Tools | Strategic Planning

ANALYST REPORT - This Magic Quadrant, published on March 3rd, 2010 and authored by Eric Goodness, examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements.
Posted: March 18, 2010 | Published: March 16, 2010


Topics:  Business Communications | Communications Networks | Communications Systems | ISVs | IT Consulting Services | IT Outsourcing Services | IT Services | Network Service Providers

WHITE PAPER - Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
Posted: February 22, 2010 | Published: May 22, 2008


Topics:  Business Service Management | Business Service Management Software | IT Management | IT Services | Performance Testing | SOA | Virtualization Security

EGUIDE - Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
Posted: November 13, 2009 | Published: November 13, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Operations Centers | Network Service Providers | Outsourcing | Telecom Provisioning | Telecom Spending | Telecommunications Networks | Telecommunications Services

CASE STUDY - Read this case study to learn how Accrisoft used Verio’s virtual and managed server solutions to achieve competitive pricing and tech support, seamless reliability for their customers, gained optimum performance from a reliable platform and acquired a 15-20 percent increase in customers.
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  Applications Management Services | IT Infrastructure | IT Outsourcing Services | IT Services | Operating Systems | Server Management | Software as a Service