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sponsored by Microsoft

VIDEO - Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
Posted: August 23, 2010 | Premiered: August 23, 2010

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Topics:  Collaboration | CRM | Customer Service | Customer Service Best Practices | Online Marketing | Reporting Software


sponsored by SDL Web Content Management Solutions Division

WHITE PAPER - This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
Posted: July 28, 2010 | Published: July 27, 2010

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Topics:  Blogs | Customer Interaction Services | Marketing | Online Marketing | Social Networking | Web 2.0 | Web Content Management | Web Development | Web Development Tools


sponsored by SDL Web Content Management Solutions Division

WHITE PAPER - Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well.
Posted: July 28, 2010 | Published: July 27, 2010

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Topics:  Campaign Management Software | Cost Benefit Analysis | Customer Profiles | eBusiness | eCommerce | Email Marketing | Marketing | Online Marketing | Personalization | Web Content Management


sponsored by Sirius Computer Solutions

EBOOK - Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.
Posted: June 16, 2010 | Published: June 16, 2010

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Topics:  Channel Management | Collaboration | Collaborative Applications Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Lead Generation | Online Marketing | Research and Development | ROI | Social Networking | Web 2.0



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