PODCAST - In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Architectures | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Data Collection | ERP | Operational Support Systems

WHITE PAPER - This whitepaper explains key points to consider when developing a desktop virtualization strategy. It covers different technologies, implementation, pitfalls and challenges. Read this and learn more about desktop virtualization.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Blade Servers | Data Centers | Desktop Applications Management | Desktop Management | Image Processing Systems | Operational Support Systems | SAN | SAP (Product) | Security | Server Virtualization | VMware | Windows XP | Workstations

WEBCAST - This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.
Posted: August 18, 2008 | Premiered: August 18, 2008


Topics:  Business Intelligence | Data Center Management | Database Management | eBusiness | Integration Server Software | Link Access Protocols | Model Driven Architecture | Operational Support Systems | Real Time Enterprise | Real-time Analytical Software | Self-Service Applications Software

WHITE PAPER - This white paper explains how the differences between different FDCC automation tools affect security and IT costs. It also includes a description of Lumension Security's Vulnerability Management Solution, which has received (SCAP) validation.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Compliance Best Practices | Configuration Management | Database Management | Desktop Management | Endpoint Security | Enterprise Content Management | Network Performance | Operational Support Systems | Vulnerability Management

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - This paper focuses on the growth of the offshore segment within the wider expansion of the hedge fund industry. It also assesses the advantages of adding an offshore capability.
Posted: July 10, 2008 | Published: January 1, 2007


Topics:  Accounting | Asset Management Services | Capital Expenditures | Financial Services | Offshore Outsourcing | Operational Support Systems | Portfolio Management (Finance)

VIDEOCAST - This Videocast provides an overview on the state of Disaster Recovery today. It highlights a new solution that simplifies implementation and management while being scalable with your business.
Posted: July 10, 2008 | Premiered: July 10, 2008


Topics:  Benefits | Business Process Management | Disaster Planning | Disaster Recovery | Infrastructure Management | Infrastructure Services | Market Research | Operational Support Systems | VMware

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - The newest release of Opalis Integration Server version 5.5 continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
Posted: June 24, 2008 | Published: April 1, 2008


Topics:  Business Process Management | Dashboards | Data Centers | Enterprise | ITIL | Operational Support Systems | Professional Services Automation Software | SLA

CASE STUDY - In this case study Anna's Linens needed an intelligence tool to measure their performance against their goals. BusinessObjects Edge Series was their solution because it is a scalable, Web-based distribution mechanism suitable for a multi-unit retailer
Posted: June 4, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Communications Systems | Dashboards | Data Center Management | Data Centers | Distribution | Inventory Management | Operational Support Systems | Performance Testing | POS

PRODUCT LITERATURE - BusinessObjects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise. It allows you to address initiatives such as ERP, BI, data warehousing, data migration, and master data management. Learn more in this whitepaper.
Posted: June 4, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Dashboards | Data Integration | Data Quality | ERP | Metadata | Operational Support Systems | Performance Testing | Reporting Software | Workflow Software

WHITE PAPER - Organizations in every industry are exploiting advanced technologies to gain a competitive advantage. In this whitepaper learn about IBM's vision for the new enterprise data center which offers an evolutionary new model for efficient IT delivery.
Posted: May 29, 2008 | Published: February 1, 2008


Topics:  Data Centers | IT Infrastructure | Operational Support Systems | Power Supplies | Server Virtualization | Server Virtualization Software | Storage Management

WHITE PAPER - This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.
Posted: February 28, 2008 | Published: January 1, 2007


Topics:  BPM | Business Operations | Business Processes | Enterprise Architectures | Integration | Knowledge Management | Knowledge Management Software | Model Driven Architecture | Operational Support Systems

WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: February 22, 2008 | Premiered: January 18, 2007


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Operational Support Systems | Telephony Services | Telephony Systems | Voice Communications Software

WHITE PAPER - Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Application Life-Cycle Management | Budgeting | Customer Service | IT Consulting Services | IT Management | Management Service Providers | Market Research | Operational Support Systems | Outsourcing | Small to Medium-Sized Businesses | SMBs | Videoconferencing Software

WHITE PAPER - This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.
Posted: February 19, 2008 | Published: January 1, 2008


Topics:  Availability | Collaboration | Communications Networks | Cost Benefit Analysis | Hardware | Manufacturing | Mobile Workers | Operational Support Systems | Productivity | SMBs

WHITE PAPER - This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.
Posted: February 19, 2008 | Published: January 1, 2008


Topics:  Availability | Collaboration | Financial Services | Hardware | Operational Support Systems | Productivity | Professional Services Automation Software | Professional Services Industries | Small Businesses | SMBs

WHITE PAPER - High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.
Posted: February 14, 2008 | Published: January 1, 2007


Topics:  Best Practices | Change Management | Compliance (Systems Operations) | Data Centers | IT Service Management | Metrics | Operational Support Systems | Risk Management | System Administration

WHITE PAPER - This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation.
Posted: February 5, 2008 | Published: January 1, 2007


Topics:  IP Networks | Network Service Providers | Operational Support Systems | Program Management | SOA

WHITE PAPER - This vendor white paper - prepared by Alcatel-Lucent - identifies emerging best practices for planning, implementation, migration, and operations based on hands-on experience with IP Transformation initiatives across the globe.
Posted: January 31, 2008 | Published: January 1, 2007


Topics:  Best Practices | IP | IPTV | Operational Support Systems | Performance Testing | PSTN | Security | VoIP

WHITE PAPER - Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Business Process Management | Business Process Management Software | IT Service Management | IT Services | ITIL | Operational Support Systems | Service Level Management

WHITE PAPER - Business intelligence (BI) is the key to leveraging the wealth of data that accumulates in an enterprise. Learn how BI can help you lower costs, increase revenue, and improve customer satisfaction.
Posted: September 5, 2007 | Published: January 1, 2004


Topics:  Business Intelligence | Cost Benefit Analysis | Customer Satisfaction | Data Management | Data Warehouses | Decision Support Systems | ERP | Operational Support Systems | Sales