WHITE PAPER - ITM brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.
Posted: July 17, 2008 | Published: July 1, 2008


Topics:  Content Management | Data Quality | Information Management | Productivity | Sales

WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: July 17, 2008 | Published: April 3, 2008


Topics:  Benefits | Contact Centers | Dashboards | Enterprise | Manufacturing | Marketing | Productivity | Sales

WHITE PAPER - This paper outlines best practices that can be used to incorporate Oracle Label Security into an existing or new application.
Posted: July 15, 2008 | Published: June 1, 2007


Topics:  Access Control | Best Practices | High Availability | Sales | Security

WEBCAST - This brief presentation demonstrates how EnterpriseWizard can quickly automate and improve your Sales process. The presentation will provide examples of useful charts and reports, lead prioritization and follow-up automation, team managemen...
Posted: July 14, 2008 | Premiered: July 14, 2008


Topics:  Enterprise | Sales

WHITE PAPER - In many cases, the product silos that exist internally become transparent to your buyers during the sales cycle, creating the perception you've got a bunch of fragmented products instead of integrated solutions.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Sales

WHITE PAPER - The single biggest factor to overcoming objections is to understand very early in the sales cycle the connection between your value proposition and the pain points at the executive levels of the prospect's organization.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Sales

WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Market Research | Sales | Sales and Marketing Software

WHITE PAPER - This article analyzes the impact of change in economic conditions on consumer purchase behaviour and its effect on retailers and consumer goods companies.
Posted: June 27, 2008 | Published: June 26, 2008


Topics:  Consumer Market | Customer Service | Retail Banking Services | Sales

WHITE PAPER - This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  B2B | Demographic Profiles | Marketing | Sales

WHITE PAPER - One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  CRM | Customer Data Management | Customer Service Best Practices | Lead Generation | Sales

WHITE PAPER - Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
Posted: June 20, 2008 | Published: November 1, 2007


Topics:  CRM | CRM Software | Enterprise Resource Management | Financial Management | Marketing | Productivity | ROI | Sales | Sales and Marketing Software

WHITE PAPER - An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
Posted: June 20, 2008 | Published: October 1, 2007


Topics:  Campaign Management | CRM | CRM Software | ERP | ERP Software | Financial Management | Sales | Sales and Marketing Software

WEBCAST - In this webinar, Michael Green, Michael Bosworth, and Dr. Tom Sant, will discuss the three most important dimensions to professional selling.
Posted: June 19, 2008 | Premiered: January 1, 2006


Topics:  CRM | Sales

WHITE PAPER - In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
Posted: June 19, 2008 | Published: May 30, 2006


Topics:  CRM | ERP Software | Marketing | Sales | Supply Chain Management

CASE STUDY - With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.
Posted: June 11, 2008 | Published: June 11, 2008


Topics:  Customer Service | Data Entry | Sales | Training

CASE STUDY - TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding.
Posted: June 11, 2008 | Published: June 11, 2008


Topics:  Best Practices | Marketing | Sales | Sales Representatives

WHITE PAPER - SWM represents just what it says - a focus on the workstyles of salespeople to support them and help them in closing more business.
Posted: June 10, 2008 | Published: June 10, 2008


Topics:  CRM | Networking | Sales | Sales Force Automation

WHITE PAPER - One of the roles of a good CRM is to enable more productive interactions with customers.
Posted: June 10, 2008 | Published: May 1, 2008


Topics:  CRM | Data Integration | Database Management | ERP | Productivity | Sales

WHITE PAPER - Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.
Posted: June 2, 2008 | Published: June 2, 2008


Topics:  Best Practices | CRM | Oracle (Product) | Productivity | Sales | Spreadsheets

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | Business Process Management | Cost Benefit Analysis | CRM Software | Oracle (Product) | ROI | Sales | Vendor Selection | Vertical Industries

WEBCAST - What is hype and what is real, when web 2.0 technologies get implemented by large enterprises? This webcast challenges experts from Forrester Research and Forum One to answer questions on how companies are successfully leveraging online communities.
Posted: May 20, 2008 | Premiered: May 28, 2008


Topics:  Collaboration | Cost Benefit Analysis | Customer Loyalty | Partnerships | Product Development | Product Management | ROI | Sales | Social Computing | Social Networking | Software Implementation | Virtual Communities

WEBCAST - Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware's thriving B2B user community.
Posted: May 20, 2008 | Premiered: May 14, 2008


Topics:  Best Practices | Collaboration | Cost Benefit Analysis | Customer Loyalty | Product Development | Real Time Enterprise | Sales | Social Computing | Social Networking | Virtual Communities | VMware

WHITE PAPER - This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Sales | SAP (Product) | User Experience

WHITE PAPER - This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | PeopleSoft (Product) | Sales | User Experience

WHITE PAPER - This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: May 9, 2008 | Published: May 1, 2008


Topics:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | Sales | User Experience