WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - Read what 100 IT and business leaders said about innoviation and IT's role in stimulating creativity in this AT&T-sponsored survey by IDG Research Group.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Best Practices | Business Continuity Planning | Business Processes | CIOs | Internet Access | Productivity | RFID | Thought Leaders | VoIP

WHITE PAPER - Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Fixed-mobile Convergence | LAN | Mobile Device Management | Mobile Workers | PBX | Productivity | Remote Computing | Remote Users | Wireless Computing | Wireless Networks

WHITE PAPER - This paper offers several strategies for IT managers to consider in increasing company productivity.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | IP | Networking | Productivity | Security | SLA | SMBs | TCO | VPN | Wireless Applications Software

WHITE PAPER - IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  CRM | ERP | Productivity | ROI | TCO | Testing

WHITE PAPER - In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Capacity Planning | IT Infrastructure | Network Management | Productivity | ROI | Service Level Management | Voice Networking | Voice Quality

WHITE PAPER - This paper discusses how to create a policy that balances an organization's need for protection against an individual's expectations.
Posted: October 2, 2008 | Published: September 23, 2008


Topics:  Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | Internet Monitoring Software | Malware | Productivity | Security Best Practices | Security Policies

WHITE PAPER - Changing business environment's demands a more adaptable approach to software delivery. Read this paper to learn how agile development is transforming the way software development organizations deliver value and become software delivery organizations.
Posted: October 2, 2008 | Published: September 26, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Productivity | Quality Control | Software Development Tools | Testing

PRODUCT OVERVIEW - Upgrading to BlackBerry® Device Software v4.5 opens up a whole new world of features and functionality.
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Email | Handheld Device Transport Protocol | Handheld Devices | Productivity | Wireless Applications Software | Wireless Computing

WEBCAST - Virtualization technology can play a key role in uncoupling workloads from server resources and enabling an automated datacenter. This session presents Microsoft's virtualization roadmap and strategy, starting with Microsoft Virtual Server 2005.
Posted: October 1, 2008 | Premiered: September 30, 2008


Topics:  Data Center Management | Network Management | Network Management Services | Network Security | Productivity | Server Virtualization | VMware

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

PODCAST - Caught in a pinch of downsizing? Consolidating hardware? Restore IT productivity through automation.
Posted: September 29, 2008 | Premiered: September 29, 2008


Topics:  Downsizing | Hardware Management | Hardware Selection | Operational Support Systems | Productivity | Risk Management | Systems Management | Windows Security

WEBCAST - Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. With rich interfaces, live data, and instant feedback, applications based on these techno...
Posted: September 26, 2008 | Premiered: December 4, 2007


Topics:  Best Practices | Customer Experience | IT Professionals | Personalization | Productivity | User Experience

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

CASE STUDY - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Accounting | Budgeting | CRM | Customer Satisfaction | Productivity | Project Management | Reporting Software

PODCAST - Listen to this podcast to hear Sarah Johnson, technology coordinator for Coastway Credit Union, explain how going green not only helps save the planet, but also saves money and increases productivity.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Banking Industry | Business Intelligence | Credit Cards | Environmental Compliance | Environmental Industry | Environmental Law | ERP | Productivity

WHITE PAPER - Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Process Management | Financial Management | Industrial Equipment | Productivity | Project Management | Purchasing

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Best Practices | CRM | Investments | Productivity | QOS | Wealth Management

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

CASE STUDY - Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management. Read this case study for all the details.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | ERP | Productivity | Sales | Systems Operations | Workforce Planning

PRODUCT LITERATURE - With enterprise search products from Google, knowledge workers can securely search for corporate information with the same ease that Google users search the web. This article explains how.
Posted: September 23, 2008 | Published: September 23, 2008


Topics:  Access Control | Authentication | Business Intelligence | Databases | Productivity | Search Engines

WHITE PAPER - Read this white paper and learn how to make compliance work for your organization, rather than the other way around - with Oracle solutions for midsize organizations.
Posted: September 23, 2008 | Published: September 20, 2008


Topics:  Compliance (Finance) | Compliance (Systems Operations) | Compliance Best Practices | Data Management | Financial Reporting | Productivity | Records Retention | ROI | Security