WHITE PAPER - Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
Posted: June 28, 2010 | Published: June 28, 2010


Topics:  Application Monitoring Software | Application Performance Management | Cloud Computing | Hosting Services | IT Service Management | SLA | SLA Management Services | Software as a Service

WHITE PAPER - Robot/CONSOLE©, the System i™ message management and resource monitoring software, can make you and your critical IBM i resources very lucky. With automatic resource monitoring, proactive checking keeps resources running and helps them avoid the unlucky Service Level Agreement (SLA) meeting.
Posted: May 3, 2010 | Published: May 3, 2010


Topics:  FTP | HTTP | Job Scheduling Software | Messaging Software | Midrange Server Hardware | SLA | SLA Management Services | System i | Systems Management

WHITE PAPER - Read this paper to learn how the expectations of business users have changed and continue to increase in scope. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Architectures | Infrastructure Management | Infrastructure Services | IT Service Management | ITIL | Performance Testing | SLA | SLA Management Services | Testing