WHITE PAPER - This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: November 25, 2008 | Published: November 25, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Change Management | Downtime | High Availability | Operating Systems | SLA | Testing

WHITE PAPER - Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: November 24, 2008 | Published: November 1, 2008


Topics:  Dashboards | High Availability | IT Departments | IT Infrastructure | IT Service Management | IT Services | Server Virtualization | SLA | VMware

WEBCAST - Listen to this webcast to learn how VMWare tools aid in smooth migration to current virtualization technologies from HP, IBM, Sun and Fujitsu Siemens.
Posted: November 24, 2008 | Premiered: November 21, 2008


Topics:  Application Life-Cycle Management | Hardware | SAP (Product) | Server Consolidation | Server Virtualization | SLA | Software Migration | VMware | Windows

PRESENTATION - A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.
Posted: November 21, 2008 | Published: November 19, 2008


Topics:  Business Continuity Planning | Continuous Data Protection | Continuous Data Protection Software | Data Classification | Data Recovery | Data Security | Disaster Planning | Disaster Recovery | Disk Backups | SLA | Storage Best Practices | Tape Backups | Tiered Storage

WHITE PAPER - This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Data Center Management | Databases | Enterprise | ERP | IT Managers | SLA | SQL | SQL Server

WHITE PAPER - This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Configuration Management | Data Centers | Database Management | Infrastructure Management | Patch Management | Regulatory Compliance | Remote Access Security | SLA | Troubleshooting | Vendors

WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: November 19, 2008 | Published: September 1, 2007


Topics:  .NET | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Data Protection | Load Balancing | Operations Manager | Security | Service Level Management | SLA | Software Quality Assurance

WHITE PAPER - This PowerPoint presentation defines data protection service level agreements. A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Backup Software | Business Intelligence | Continuous Data Protection | Data Storage | Disaster Recovery | SLA | Virtual Tape Libraries

WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Data Management | Email Archiving | Enterprise | ERP | ILM | Records Retention | SLA | Tiered Storage

WHITE PAPER - Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  Data Centers | IT Infrastructure | Memory | Performance Testing | ROI | Server Virtualization | SLA | Systems Management

WHITE PAPER - Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: November 10, 2008 | Published: November 6, 2008


Topics:  Channel Management | Continuous Data Protection | IT Best Practices | Management Service Providers | Regulatory Compliance | SLA | SLA Management Services | VARs

PRODUCT LITERATURE - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | ERP | IP Telephony | IT Infrastructure | Network Performance | SLA

WEBCAST - View this Webcast to hear how your organization can optimize its IT infrastructure with a solution that supports compliance and discovery initiatives, mitigates risks, and controls costs.
Posted: October 31, 2008 | Premiered: November 18, 2008


Topics:  Content Archiving | Data Modeling | Database Management | Electronic Discovery | Enterprise Systems | IT Infrastructure | ROI | SLA | Storage Systems

WHITE PAPER - The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Productivity | Security | SLA | WiMAX | Wireless Industry | Wireless Networks

JOURNAL ARTICLE - Backup services can save hardware and staffing costs, but beware of surprise fees.
Posted: October 23, 2008 | Published: October 1, 2008


Topics:  Backup Server Hardware | Backups | Compliance (Systems Operations) | Operational Support Systems | SLA | Storage Best Practices | Storage Security | Storage Systems

WHITE PAPER - Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Business Processes | Data Security | Email Security | Hardware | Network Performance | SLA | Software | Software as a Service

WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Process Management | ERP | Service Level Management | Six Sigma | SLA | Systems Management

WHITE PAPER - In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Environmental Compliance | Environmental Industry | Environmental Law | SLA | Storage Best Practices | Storage Infrastructure | UPS

WHITE PAPER - This article explains how Content Delivery Networks (CDNs) are helping companies to speed rich content to wider audiences.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Bandwidth Management | Content Delivery | Rich Media Content Management | Rich Media Formats | SLA | Streaming Video Software | Video-on-Demand | Web Development | Web Site Design

WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Backups | Business Intelligence | Data Storage | Disaster Recovery | SLA | Virtual Tape Libraries

WHITE PAPER - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Dashboards | Data Integration | Data Warehouses | ERP | SLA

PRODUCT LITERATURE - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Customer Satisfaction | ERP | Performance Testing | SLA | SOA | Web Services

WHITE PAPER - This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Server Virtualization | SLA | SOA | Web Application Security | Web Services | Web Services Management

WHITE PAPER - In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Application Monitoring | Application Performance Management | Collaboration | High Availability | Portfolio Management (IT Management) | SLA