WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - This white paper traces the evolution of e-transpromo, demonstrating its increasingly important role across new media.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Cell Switching | Customer Interaction Services | SMS

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

PRODUCT OVERVIEW - Fax from any Windows application. No matter which Windows application is used, anything a user creates can be faxed.
Posted: November 17, 2003 | Published: November 1, 2003


Topics:  Fax Software | Network Applications Software | SMS | SMTP | Windows

PRODUCT OVERVIEW - GFI FAXmaker for Networks/SMTP is a network fax solution for Windows networks that allows all network users to send and receive faxes right from their desktop.
Posted: November 17, 2003 | Published: November 1, 2003


Topics:  Fax Software | Freeware | Network Applications Software | SMS | SMTP