CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

WHITE PAPER - This analysis presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Budgeting | Business Models | Cost Benefit Analysis | Disaster Recovery | IT Infrastructure | Security | Software | Software as a Service | TCO

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper.
Posted: August 12, 2008 | Published: August 1, 2008


Topics:  Business Processes | Document Management | Enterprise Content Management | Internet Access | Metadata | Office Applications Software | Software as a Service | Workforce Management Software

WHITE PAPER - The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Collaboration | Cost Benefit Analysis | Data Centers | Data Management | Desktop Management | Investments | SLA | Software as a Service

WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management Software | Customer Satisfaction | Databases | Email | Marketing | ROI | Software as a Service

WHITE PAPER - Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Globalization | Outsourcing | Professional Services Industries | SOA | Software as a Service

WHITE PAPER - Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Application Performance Management | Business Processes | Hardware | QOS | Security | SMBs | Software | Software as a Service | WAN

WHITE PAPER - This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Applications Management | CRM | Enterprise | Financial Applications Software | Financial Management | Order Management Systems | Payroll Software | Risk Assessment | Risk Management | Sales Force Automation | Software as a Service | Vendors

WHITE PAPER - New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality.
Posted: July 28, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Contract Management | CRM | Financial Applications Software | Financial Management | Inventory Management Software | Project Management | Sales Force Automation | SMBs | Software as a Service | Software Implementation

WHITE PAPER - ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Access Control | Access Control Software | Authentication | Compliance Software | Continuous Data Protection | Data Security | Interface Design | IP | Network Security | Software as a Service | TCO | Web Services

VIDEOCAST - Check out this videocast for a discussion about the effects of Software-as-a-Service (SaaS) based solutions on the information security market and learn how your company can benefit from SaaS log management tools.
Posted: July 24, 2008 | Premiered: July 31, 2008


Topics:  Intrusion Detection | Payment Card Industry Data Security Standard Compliance | Security Event Management | Software as a Service | Vulnerability Assessments

WHITE PAPER - This paper examines the fundamental elements needed to successfully engineer your SaaS product. It consolidates the technology strategies to build on-demand products and is the result of helping several ISVs transition to an on-demand environment.
Posted: July 21, 2008 | Published: July 18, 2008


Topics:  Application Deployment | ISVs | OEMs | Programming | Project Management | Software Architectures | Software as a Service | Software Configuration Management | Software Development Methodologies | Software Development Tools

WEBCAST - Hardware appliances. Software. Software as a Service (SaaS). Virtual appliances. The variety of deployment options for the latest solutions for email security and data loss prevention seems endless... So where do you start when you're trying to eva...
Posted: July 15, 2008 | Premiered: May 20, 2008


Topics:  Email Encryption | Email Management | Email Security | Email Security Policies | Software as a Service

WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
Posted: July 3, 2008 | Published: July 3, 2008


Topics:  CRM | ERP | Human Resources Services | Project Management | Remote Support Services | ROI | Software as a Service

PODCAST - In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

WEBCAST - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

WHITE PAPER - MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Content Management | Content Management Software | CRM | Customer Satisfaction | Marketing | Marketing Information Systems | Sales and Marketing Software | Sales Force Automation | Software as a Service | Workflow Software

WHITE PAPER - This Evaluation Guide is designed to help you organize, plan, and conduct your evaluation of Brightcove and other Internet TV platforms.
Posted: June 10, 2008 | Published: June 1, 2008


Topics:  Application Programming Interfaces | Content Delivery | Content Management Systems | Data Centers | Internet | Productivity | Software as a Service | TCO

SOFTWARE LISTING - Iovation's ReputationManager is solution that combines device identification and reputation management to protect online businesses against fraud and abuse. ReputationManager exposes cybercriminals and abusers so they can no longer hide.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Biometric Signatures | Biometrics | Device Control Software | eCommerce | Fingerprinting | Fraud Protection | Identity Management | Identity Management Software | Identity Theft | Internet | Regulatory Compliance | Risk Assessment | Software as a Service

VIDEOCAST - Check out this videocast for a discussion about the effects of Software-as-a-Service (SaaS) based solutions on the information security market and learn how your company can benefit from SaaS log management tools.
Posted: June 4, 2008 | Premiered: June 4, 2008


Topics:  Intrusion Detection | Logic Analyzers | Payment Card Industry Data Security Standard Compliance | Security Event Management | Software as a Service | Vulnerability Assessments

PODCAST - Check out this podcast to learn about Software-as-a-Service (SaaS) solutions for mid-market businesses and learn how these tools can help your company meet PCI DSS requirements.
Posted: June 4, 2008 | Premiered: June 4, 2008


Topics:  Intrusion Detection | Payment Card Industry Data Security Standard Compliance | Security Event Management | Software as a Service | Vulnerability Assessments

WHITE PAPER - Business Inetlligence platforms are becoming essential for today's organizations. BusinessObjects XI 3.0 helps transform the way your organization works - making every person, process, and decision more intelligent. Read this paper to learn more.
Posted: June 4, 2008 | Published: February 1, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Change Management | CRM | Dashboards | Data Integration | Data Quality | Data Warehouses | Integration Server Software | Performance Testing | Server Virtualization | Software as a Service

WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - SaaS has many advantages over the current client-server model. In fact, the business software landscape will probably be mostly Internet-based within a decade, so if you do your research, you can take advantage of this trend now.
Posted: May 20, 2008 | Published: May 1, 2008


Topics:  Change Management | Customers | Downtime | Handheld Devices | Software | Software as a Service | Software Configuration Management