WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WEBCAST - This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
Posted: March 9, 2010 | Premieres: March 23, 2010


Topics:  Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

TECHNICAL ARTICLE - As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | Best Practices | Change Management | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Data Collection | IT Service Management | Service Level Management

WHITE PAPER - The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Asset Management (Finance) | CMDB | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Management | IT Service Management | ITIL | Network Configuration Management Software | Service Level Management

WHITE PAPER - The use of cloud computing, both internal and external, will grow considerably in the near future. Because of the increased dependency on external parties, the business and IT complexity associated with these solutions is greater than with previous IT waves. The 7 steps outlined in this paper can help you better manage this increased complexity.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  Business Management | Cloud Computing | Collaboration | Enterprise Computing | Performance Testing | Service Level Management | SLA | Software as a Service | Web Services

WHITE PAPER - This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Intelligence | Business Process Management | Compliance Best Practices | Infrastructure Management | IT Service Management | ITIL | Service Level Management

WHITE PAPER - ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.
Posted: February 8, 2010 | Published: October 1, 2009


Topics:  Business Service Management | CMDB | Configuration Management | IT Service Management | ITIL | Platform as a service | Service Level Management

WHITE PAPER - Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Service Providers | Configuration Management | Infrastructure Management | Infrastructure Services | Physical Security | Service Level Management | Virtualization Security | VM

WHITE PAPER - Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.
Posted: January 26, 2010 | Published: January 26, 2010


Topics:  CIOs | Cloud Computing | Data Centers | Hybrid clouds | IT Service Management | Private cloud computing | Public cloud computing | Regulatory Compliance | Service Level Management | Workload Automation

ANALYST BRIEF - Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Change Management | Configuration Management | Cost Benefit Analysis | Customer Satisfaction | IT Management | IT Service Management | IT Services | Performance Testing | Service Level Management | Systems Management | Workload Automation

TRIAL SOFTWARE - PacketTrap MSP allows our partners to automate their service delivery model resulting in reduced costs and increased profit. With PacketTrap MSP over 90% of your clients IT related issues can now be resolved while decreasing onsite visits.
Posted: January 8, 2010 | Published: January 8, 2010


Topics:  Application Monitoring | Diagnostic and Test Software | Management Service Providers | Network Monitoring | Network Performance | Network Service Providers | Network Traffic Management | Patch Management | Service Level Management

WHITE PAPER - In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
Posted: December 22, 2009 | Published: December 22, 2009


Topics:  Business Process Automation | Business Process Management | Business Processes | Change Management | CIOs | Configuration Management | IT Service Management | ITIL | Service Level Management | SLA

ANALYST REPORT - Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: December 16, 2009 | Published: December 16, 2009


Topics:  CRM | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Management | IT Spending | Service Level Management | SLA

PRESENTATION TRANSCRIPT - In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.
Posted: December 4, 2009 | Published: December 4, 2009


Topics:  Applications Management | Cloud Computing | Data Centers | IT Infrastructure | ITIL | Network Monitoring | Reporting Software | Server Virtualization | Service Level Management | Virtual Machine Monitor

WHITE PAPER - Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.
Posted: November 23, 2009 | Published: November 23, 2009


Topics:  Business IT Alignment | High Performance Computing | IT Management | Microprocessors | Server Virtualization | Service Level Management | Systems Management

CASE STUDY - Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
Posted: November 11, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Process Automation | Collaboration | Desktop Management | IT Spending | Microsoft Exchange | ROI | Service Level Management | Software Licensing

WHITE PAPER - To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Service Level Management

WEBCAST - In this webcast, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.
Posted: October 16, 2009 | Premiered: October 16, 2009


Topics:  Applications Management | Cloud Computing | Data Centers | IT Infrastructure | ITIL | Network Monitoring | Reporting Software | Server Virtualization | Service Level Management | Virtual Machine Monitor

WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Data Loss Prevention (DLP) | Data Security | Downtime | Email Management | High Availability | Messaging Security | Microsoft Exchange | RPO | RTP | Service Level Management | SLA

TRIAL SOFTWARE - IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Database Administration | Database Management Software | Database Performance Management | Database Security | DB2 | Downtime | High Availability | Productivity | Service Level Management | SLA | SQL Server

WHITE PAPER - This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
Posted: September 10, 2009 | Published: June 12, 2008


Topics:  Compliance (Systems Operations) | Service Level Management | SOA | SOA Governance | Testing | Web Services | Web Services Architecture | Web Services Management

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance