WHITE PAPER - This white paper introduces the opportunity for operators to optimize the existing network to reduce costs, thereby freeing up cash flow for re-investment, to improve end-to-end QoE to reach network performance KPIs, and to do more with their existing asset base in order to improve utilization and performance to address explosive data growth.
Posted: August 19, 2010 | Published: August 16, 2010


Topics:  3G Wireless | Broadband Equipment | IP | MPLS | Network Performance | PSTN | Service Level Management

ANALYST REPORT - This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes.
Posted: August 1, 2010 | Published: June 1, 2010


Topics:  Application Performance Management | Business Performance Management | Business Service Management | IT Management | IT Service Management | Service Level Management | Systems Management

WHITE PAPER - Read this paper to learn how CA Technologies is helping IT manage changing environments and assure service levels across the enterprise.
Posted: August 1, 2010 | Published: July 30, 2010


Topics:  Applications Management | Customer Retention | Customer Satisfaction | IT Infrastructure | IT Service Management | Network Performance | Performance Testing | Service Level Management

EGUIDE - In this e-guide, our expert will explore how to assess and manage the effects that a security SaaS transition will have on an IT infrastructure and management processes.
Posted: July 14, 2010 | Published: July 14, 2010


Topics:  Infrastructure Management | IT Infrastructure | Management Training | SaaS business intelligence | SaaS ERP | Service Level Management | SLA

WHITE PAPER - This paper looks at how the VMware vCenter product family, together with vSphere, represents the only complete stack for shifting the data center paradigm from component-level infrastructure management to true service-level management of dynamic IT infrastructure.
Posted: June 16, 2010 | Published: December 1, 2009


Topics:  Data Center Management | IT Infrastructure | IT Management | IT Service Management | QOS | Server Virtualization | Service Level Management | VMware

WEBCAST - Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.
Posted: March 10, 2010 | Premiered: March 10, 2010


Topics:  Application Infrastructure | Application Integration | Application Performance Management | Applications Management | Business Service Management | Configuration Management | IT Service Management | Service Level Management

WHITE PAPER - This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Intelligence | Business Process Management | Compliance Best Practices | Infrastructure Management | IT Service Management | ITIL | Service Level Management

WHITE PAPER - ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.
Posted: February 8, 2010 | Published: October 1, 2009


Topics:  Business Service Management | CMDB | Configuration Management | IT Service Management | ITIL | Platform as a service | Service Level Management

WHITE PAPER - Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Business Service Providers | Configuration Management | Infrastructure Management | Infrastructure Services | Physical Security | Service Level Management | Virtualization Security | VM

TRIAL SOFTWARE - Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.
Posted: November 30, 2009 | Published: November 30, 2009


Topics:  Backups | Dashboards | Network Monitoring | Network Monitoring Software | Server Management | Service Level Management | Workstations

WHITE PAPER - This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
Posted: September 10, 2009 | Published: June 12, 2008


Topics:  Compliance (Systems Operations) | Service Level Management | SOA | SOA Governance | Testing | Web Services | Web Services Architecture | Web Services Management

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

EGUIDE - Service-Oriented architecture (SOA) allows organizations to quickly and efficiently respond to changes in the business environment and to leverage such change for competitive advantage. This e-guide features expert insight into the key areas critical to the successful planning and implementation of an SOA.
Posted: May 26, 2009 | Published: May 26, 2009


Topics:  Best Practices | BPEL | Business Process Management | Business Processes | ESB | Service Level Management | SOA | SOA Governance | Strategic Planning

WHITE PAPER - As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  CobiT | Configuration Management | IT Service Management | ITIL | Knowledge Management | Service Level Management

WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: November 19, 2008 | Published: September 1, 2007


Topics:  .NET | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Data Protection | Load Balancing | Operations Manager | Security | Service Level Management | SLA | Software Quality Assurance

WHITE PAPER - Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes.
Posted: May 14, 2007 | Published: May 1, 2007


Topics:  Business Process Management | Customer Service Best Practices | ROI | Sales Force Automation | Service Level Management