WHITE PAPER - The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.
Posted: September 1, 2008 | Published: August 28, 2008


Topics:  Call Center Management | Productivity | Service Level Management | Staffing

TRIAL SOFTWARE - C.B.Learning has partnered with Microsoft to offer their official online learning in a managed training environment. Microsoft Online Courses harness unique virtual and local lab technology. Download your trial today.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Cost Benefit Analysis | Employee Monitoring | Interactive Media Applications Software | Microsoft Certified Professional | Microsoft Certified Trainer | Microsoft Office | Staffing | Training and Educational Services | Training Software

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

SERVICE LISTING - LogiGear offers comprehensive onshore and offshore outsource software testing services uniquely designed to meet your needs, LogiGear is a leader in global software testing and advanced test automation solutions.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Black Box Testing | Globalization | Load Testing | Offshore Outsourcing | Performance Testing | Quality Control | Software | Software Development Life-Cycles | Software Quality Assurance | Staffing

WHITE PAPER - This paper traces the evolution of software testing through its first two phases, discussing its shortcomings. It then presents Software Testing 3.0, and discuses how software testing is at a point where it can exceed management expectations.
Posted: August 4, 2008 | Published: January 1, 2008


Topics:  Cost Benefit Analysis | Quality Control | Security | Software Configuration Management | Software Development Life-Cycles | Software Infrastructure | Software Quality Assurance | Staffing | Testing

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

SOFTWARE DEMO - Over a period of time security databases accumulate unused, obsolete user ids and entitlements. This demonstration showcases the three causes and solution sets to security data accumulation.
Posted: June 17, 2008 | Published: June 13, 2008


Topics:  Access Control | Database Security | Employee Monitoring | Mainframe Computers | Regulatory Compliance | Staffing

CASE STUDY - When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results.
Posted: June 12, 2008 | Published: June 1, 2008


Topics:  Disaster Planning | Medical Records Management | Medical Software | Staffing | TCO

WHITE PAPER - This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence Software | Data Warehouses | Downtime | IT Infrastructure | Reporting Software | ROI | Staffing | TCO | Training

WHITE PAPER - Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance.
Posted: March 19, 2008 | Published: January 1, 2005


Topics:  Compensation | Employment Law | Regulatory Compliance | Risk Assessment | Staffing | Supply Chains | Time and Attendance Software | Workforce Management Software

JOURNAL ARTICLE - 2008 will be an exciting, competitive and sometimes confusing time to be a storage professional. It won't be enough to be a great storage tech.
Posted: February 18, 2008 | Published: February 1, 2008


Topics:  Backups | Channel Management | Disaster Recovery | Electronic Discovery | ITIL | SAN | Staffing | Storage Industry | Storage Security | Storage Virtualization

WHITE PAPER - Small and mid-sized businesses: Discover how to make your company's employee review process easier-and more effective-with the free eGuide, "The Secret to Effective, No-Hassle Performance Reviews."
Posted: February 8, 2008 | Published: January 1, 2007


Topics:  Best Practices | Compensation | IT Workforce | Leadership | Management Training | Staffing | Workforce Planning

WHITE PAPER - Small and mid-sized businesses: Learn you can tap into - and manage - the full potential of every employee. Read the free small business eGuide, "Changing the Game: 4 Ways to Unlock Your Employees' Performance Potential."
Posted: February 8, 2008 | Published: January 1, 2007


Topics:  Best Practices | Compensation | Leadership | Management Training | Productivity | Staffing | Workforce Planning

WHITE PAPER - This analyst report explains that when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
Posted: November 1, 2007 | Published: November 3, 2005


Topics:  Educational Software | eLearning | eLearning Software | Employee Monitoring | Human Resources Service Providers | LMS | Staffing | Training and Educational Services

WHITE PAPER - This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.
Posted: November 1, 2007 | Published: November 1, 2007


Topics:  eLearning | eLearning Software | Employee Monitoring | Knowledge Management | Sales | Staffing | Training and Educational Services

WHITE PAPER - Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper.
Posted: November 1, 2007 | Published: August 1, 2007


Topics:  Careers | eLearning | eLearning Software | Employee Monitoring | Executive Management | Leadership | Staffing | Training and Educational Services

JOURNAL ARTICLE - Those of us who work for tech magazines are sometimes accused of looking beyond the horizon too often. There may be some truth to that, but part of our job is trying to discern the future.
Posted: July 14, 2007 | Published: July 1, 2007


Topics:  Staffing | Storage Management | Storage Spending

PRODUCT OVERVIEW - The AchievementPlus® Competency Management module focuses not only on competencies but also on tools designed for managing competencies -- competency categories, supporting definitions, behaviors, on-the-job activities and development opportunities.
Posted: March 25, 2004 | Published: January 1, 2004


Topics:  Human Resources Software | Staffing

PRODUCT OVERVIEW - The Softscape succession planning module uses information collected from the AchievementPlus system to help managers identify, prepare, and track candidates for promotion.
Posted: March 25, 2004 | Published: January 1, 2004


Topics:  Human Resources Software | Staffing