WHITE PAPER - Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Communications Networks | CRM | CRM Best Practices | CRM Software | Middleware | ROI | Self-Service Applications Software | SMS | Telecommunications Industry | Telecommunications Networks

WHITE PAPER - Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
Posted: November 23, 2009 | Published: November 23, 2009


Topics:  Bandwidth Management | Network Operations Centers | Telecom Billing Systems | Telecom Provisioning | Telecom Spending | Telecommunications Carrier Systems | Telecommunications Networks

EGUIDE - Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
Posted: November 13, 2009 | Published: November 13, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Operations Centers | Network Service Providers | Outsourcing | Telecom Provisioning | Telecom Spending | Telecommunications Networks | Telecommunications Services

WHITE PAPER - There are some helpful things we can do with Cisco’s IOS to make our lives easier. This white paper will present some useful commands, followed (in parentheses) by their most concise shortcuts (at the time of this writing).
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Internet | Internet Applications Software | Operating System Virtualization | Operating Systems | Routing | Routing Protocols | Switching | Telecommunications Networks

CASE STUDY - India's telecom giant uses a managed services solution from Alcatel-Lucent to achieve predictable operating costs, improve competitiveness, and refocus on exceptional customer satisfaction. Read on to learn more about the benefits of managed network services.
Posted: November 2, 2009 | Published: November 2, 2009


Topics:  Network Management | Network Management Services | Outsourcing | Telecom Spending | Telecommunications Networks | Telecommunications Service Providers | Telecommunications Services

CASE STUDY - Orange Switzerland turns to Alcatel-Lucent’s Network Outsourcing solution to increase operational efficiency of its network management, ensure and increase network quality, and focus on its core business with impressive results. Read this case study to learn more about the advantages of outsourcing network management.
Posted: November 2, 2009 | Published: November 2, 2009


Topics:  IT Management | IT Management Services | IT Managers | Network Management | Network Management Services | Network Service Providers | Outsourcing | Telecommunications Networks

WHITE PAPER - About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives.
Posted: October 29, 2009 | Published: October 29, 2009


Topics:  Environmental Standards | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Networks | Telecommunications Service Providers | Wireless Infrastructure | Wireless Networks | Wireless Systems | Wireless WAN

PODCAST - Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast covers market trends driving network providers to change their relationships with application developers.
Posted: October 2, 2009 | Premiered: October 2, 2009


Topics:  Application Service Providers | Network Provisioning | Network Service Providers | Telecom Provisioning | Telecommunications Networks | Telecommunications Service Providers

PODCAST - Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast examines application developers' needs and how network providers can improve their relationships with developers.
Posted: October 2, 2009 | Premiered: October 2, 2009


Topics:  Application Service Providers | Applications Management | Network Management | Network Managers | Networking | Telecom Provisioning | Telecommunications Networks | Telecommunications Service Providers