VIDEO - The assure stage of CA’s Data Center of the Future strategy lifecyle aims to manage IT service quality and delivery based on business impact and priority - top-to-bottom and end-to-end. Watch this animated demo to learn more.
Posted: July 30, 2010 | Premiered: July 29, 2010


Topics:  Application Deployment | Application Performance Management | Customer Satisfaction | Customer Service | Data Center Infrastructure Efficiency | Data Center Management | Infrastructure Management | User Experience

WEBCAST - Building effective dashboards and scorecards isn’t easy. In this webcast, you’ll get best-practices advice on how to plan and manage successful dashboard and scorecard projects so you can ensure that they meet user expectations.
Posted: July 1, 2010 | Premiered: July 1, 2010


Topics:  Balanced Scorecards | Best Practices | Business Intelligence | Business Intelligence Software | Business Process Management | Dashboards | Data Visualization | User Experience

PODCAST - Building effective dashboards and scorecards isn’t easy. In this podcast, you’ll get best-practices advice on how to plan and manage successful dashboard and scorecard projects so you can ensure that they meet user expectations.
Posted: July 1, 2010 | Premiered: July 1, 2010


Topics:  Balanced Scorecards | Best Practices | Business Intelligence | Business Intelligence Software | Business Process Management | Dashboards | Data Visualization | Project Management | User Experience

ASSESSMENT TOOL - Try out this calculator, based on the Liberate-Migrate-Virtualize cost reduction strategy, which offers a 5 year TCO view of your IT spending and how you can save money around Software license, Hardware, and Operational costs with an annual and cumulative comparison of as-is and future (proposed) situations.
Posted: June 18, 2010 | Published: June 17, 2010


Topics:  Collaboration | Desktop Management | Desktop Virtualization | ROI | TCO | User Experience

WHITE PAPER - Grocery shopping is a task that many consumers are likely to perceive more as a time-intensive chore than something they enjoy, and consequently they are eager to seek efficiencies in its conduct. A significant percentage of grocery shoppers would therefore be interested in a more convenient, faster grocery shopping option.
Posted: June 14, 2010 | Published: June 14, 2010


Topics:  CRM | eCommerce | Loyalty Programs | Mobile CRM | Online Shopping | Social Networking | Systems Integration | User Experience | Web 2.0 | Web Services

VIDEO - Check out this demonstration for an explanation of CA ARCserve Backup r12.5 user profile and audit functions. This video offers detailed instructions on this solution's functionality.
Posted: May 28, 2010 | Premiered: May 28, 2010


Topics:  Backup Server Hardware | Backup Software | Backups | Data Management | Data Security | User Experience

SCREENCAST - Download this screencast and hear from Michael Kimsal as he takes you through building a Silverlight application to talk to PHP.
Posted: May 27, 2010 | Premiered: May 26, 2010


Topics:  Integrated Development Environments | PHP | Plug-ins | Scripting Languages | User Experience | Web Applications Software | Web Development | Web Development Tools | Web Hosting

EGUIDE - This expert E-Guide, brought to you by SearchVirtualDesktop.com discusses tools and strategies essential for delivering optimal VDI performance and efficiency.
Posted: April 22, 2010 | Published: April 22, 2010


Topics:  Bandwidth Management | Data Centers | Desktop Management | Desktop Virtualization | Enterprise Systems | Software Implementation | Software Migration | User Experience | Virtual Desktop Infrastructure | VMware | Xen

PRESENTATION TRANSCRIPT - This presentation transcript explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
Posted: November 30, 2009 | Published: November 27, 2009


Topics:  Desktop Applications Management | Desktop Management | Desktop Virtualization | IT Management | User Experience | Windows

PODCAST - This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
Posted: November 19, 2009 | Premiered: November 19, 2009


Topics:  Applications Management | Customer Service | Desktop Applications Management | Desktop Management | User Experience | Windows

PODCAST - This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
Posted: November 19, 2009 | Premiered: November 19, 2009


Topics:  Applications Management | Customer Service | Desktop Virtualization | User Experience | VARs | Virtual Desktop Infrastructure

WEBCAST - This webcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
Posted: November 18, 2009 | Premiered: November 18, 2009


Topics:  Desktop Applications Management | Desktop Management | Desktop Virtualization | IT Management | User Experience | Windows

WEBCAST - This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
Posted: November 18, 2009 | Premiered: November 18, 2009


Topics:  Application Performance Management | Customer Service | IT Management | User Experience | VARs | Virtual Desktop Infrastructure

WHITE PAPER - In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.
Posted: May 8, 2009 | Published: December 1, 2008


Topics:  Business Intelligence | Call Centers | CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Profiles | Customer Satisfaction | Dashboards | Data Warehouses | ERP | Information Management | User Experience | Web Analytics

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system that each customer service user, from executive management on down, feels was built just for them.  
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

WHITE PAPER - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: February 20, 2008 | Published: February 20, 2008


Topics:  Best Practices | Data Management | Data Management Software | Data Visualization | Data Visualization Software | Graphic Design | Real-time Analytical Software | User Experience