WHITE PAPER - The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
Posted: March 9, 2010 | Published: March 9, 2010


Topics:  PBX | Security Management | Security Threats | Voice Networking | VoIP | Vulnerability Assessments | Vulnerability Management

WHITE PAPER - This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Posted: March 3, 2010 | Published: March 2, 2010


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Centers | Cloud Computing | Contact Center Management | Contact Center Workforce Management | Contact Centers | CTI (Computer Telephony Integration) | Telephony Systems | VoIP

WEBCAST - Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Collaboration | Globalization | IP Networks | Telephony Services | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | VoIP

WHITE PAPER - This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Business Process Management | Business Processes | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Customer Service Best Practices | VoIP

PODCAST - In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Posted: February 15, 2010 | Premiered: February 15, 2010


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Best Practices | CRM Hosting | VoIP

WEBCAST - This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."
Posted: February 9, 2010 | Premiered: February 9, 2010


Topics:  Collaborative Applications Software | Instant Messaging Software | Telephony Systems | Unified Messaging | Unified Messaging Systems | Videoconferencing Software | VoIP | Windows Vista | Windows XP

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009


Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Cloud Computing | Communications Networks | Communications Systems | Data Center Management | Data Centers | VoIP

TRIAL SOFTWARE - WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial!
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Applications Management | Configuration Management | Network Applications Software | Network Management | Network Monitoring | Networking | VoIP

TRIAL SOFTWARE - Identifying and pinpointing issues with bandwidth, network and application performance, and connectivity can be challenging in today’s corporate networks. The cost of network downtime can add up quickly.
Posted: January 14, 2010 | Published: January 4, 2010


Topics:  Application Performance Management Software | Bandwidth Management | Data Centers | Downtime | Network Management | Network Management Software | Network Monitoring Software | VoIP

PRODUCT OVERVIEW - Today's corporate networks are under increasing pressure to support growing quantities and types of traffic and thwart the associated threats. You need a solution that handles both inbound and outbound traffic flows with the velocity and security to ensure a productive work environment. Read on to learn more about network security management.
Posted: January 13, 2010 | Published: January 13, 2010


Topics:  Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | Voice Networking | VoIP

PRODUCT OVERVIEW - Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.
Posted: January 13, 2010 | Published: January 13, 2010


Topics:  Converged Networks | Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | VoIP | WAN | WAN Hardware

WHITE PAPER - Whether you are a small business installing your first phone system or a larger organization replacing an existing PBX system, VoIP will change the way you manage and protect your network. Read this paper to take a deeper look at some of the changes you can expect.
Posted: January 13, 2010 | Published: October 13, 2009


Topics:  Converged Networks | Firewall Management | Firewall Server Software | Network Convergence | Network Security Software | Personal Firewall Software | Unified Messaging | VoIP

PRODUCT OVERVIEW - When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them.
Posted: January 13, 2010 | Published: January 13, 2009


Topics:  Converged Networks | Network Management | Network Security | Networking | Unified Messaging | VoIP

CASE STUDY - Glentel is a leading provider of innovative telecommunications services and solutions in Canada and the United States. Learn how Glentel achieved Unified Threat Management protection of all voice and data traffic over the network, reduced training costs, increased communication, consolidation of legacy systems, and greater ease of deployment.
Posted: January 13, 2010 | Published: February 13, 2008


Topics:  Converged Networks | Integrated Threat Management | Network Convergence | Network Security | Unified Messaging | VoIP

EGUIDE - A company's campus network typically is made up of at least two "hierarchical layers" of LAN switching devices. Within these layers, Virtual Local Area Networks (VLANs) are used to manage traffic queues. This Pocket E-Guide details the best approach to implanting a Virtual LAN.
Posted: January 4, 2010 | Published: January 4, 2010


Topics:  LAN | LAN Switches | LAN Switching | Networking | Switches | Switching | VLAN | VoIP | WLAN | WLAN Management | WLAN Protocols

WHITE PAPER - Enterprises are always seeking to cut costs and optimize resource utilization. Now, in this harsh economic climate, the need is more compelling than ever. This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.
Posted: November 20, 2009 | Published: August 1, 2009


Topics:  Collaboration | Communications Hardware | Communications Systems | Economic Environment | Microsoft Exchange | Microsoft Office | Mobile Workers | Teleconferencing Software | Unified Messaging | VoIP | Web Conferences

WEBCAST - Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.
Posted: November 20, 2009 | Premiered: November 20, 2009


Topics:  IP Routing | Routers | Routing | Telecommunications Hardware | VoIP | Wireless Routers

CASE STUDY - Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
Posted: November 11, 2009 | Published: October 1, 2007


Topics:  Collaboration | Collaborative Applications Software | IT Management | Microsoft Office | Productivity | VoIP | Web Conferences | Web Conferencing Software

EBOOK - This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  Collaboration | Communications Networks | ROI | Unified Messaging | Unified Messaging Systems | Videoconferences | Voice Communications Software | Voice Networking | VoIP

WEBCAST - On today's converged networks -- where data traffic competes with latency-sensitive applications such as VoIP, video conferencing, and virtual machines -- only the greediest survive and thrive. Watch this webinar to learn about bandwidth issues, network resource allocation, and real-time applications management.
Posted: November 5, 2009 | Premiered: October 28, 2009


Topics:  Bandwidth Management | Converged Networks | Network Applications Software | Network Management Software | Network Monitoring Software | Network Performance Management Software | Packet Shaping | Systems Management Software | VoIP | WAN

WHITE PAPER - Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
Posted: October 28, 2009 | Published: October 28, 2009


Topics:  Digital Telephony | Telecom Spending | Telecommunications Services | Unified Messaging | Unified Messaging Systems | VoIP

WEBCAST - This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.
Posted: October 22, 2009 | Premiered: October 22, 2009


Topics:  Network Management | Network Performance | Network Traffic Management | Packet Shaping | Videoconferences | Videoconferencing Standards | Voice Networking | VoIP | WAN

WEBCAST - Many organizations are hesitant to make the transition from their traditional private branch exchange (PBX) to IP telephony due to the complexity of the process. Watch this webcast to receive a complete customer-tested migration roadmap that takes the complexity out of making this switch.
Posted: October 2, 2009 | Premiered: October 2, 2009


Topics:  IP PBX | IP Telephony | Networking | Telephony Systems | Unified Messaging | VoIP

CASE STUDY - Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Telephones | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | Voice Mail Software | VoIP