WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors

WHITE PAPER - Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Accounting | Barcodes | CRM | Inventory Management | Inventory Management Software | Reporting Software | Security | Vendors

WHITE PAPER - This white paper describes a tested and validated storage solution for a 1000 mailbox Exchange Server 2007 environment with Local Continuous Replication (LCR) feature.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Databases | Hardware | Microsoft Exchange | RAID | Software | Testing | Troubleshooting | Vendors

WHITE PAPER - This white paper describes a tested and validated storage solution for a 3000 mailbox Exchange 2007 environment with Single Copy Cluster in a high availability clustering mechanism based on the Microsoft Cluster Service shared storage.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Best Practices | Databases | Hardware | Microsoft Exchange | RAID | Software | Testing | Vendors

VIDEOCAST - In this presentation, virtualization expert Barb Goldworm provides an in-depth introduction to virtualization, showing how and where virtual technology can add value to IT infrastructure.
Posted: August 18, 2008 | Premiered: August 18, 2008


Topics:  Blade Servers | IT Infrastructure | ROI | Server Consolidation | Server Virtualization | Server Virtualization Software | TCO | Vendor Selection | Vendors

WHITE PAPER - This paper will examine the differences between the first and second generation disk-based backup systems.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Backups | Disk Backups | Tape Backups | Vendors | WAN

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Manufacturing | Marketing | Productivity | ROI | Sales | Vendors

WHITE PAPER - This paper shows how NETCONF and YANG can be employed to make next-generation configuration management systems considerably simpler, more understandable, and more robust than current systems.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Configuration Management | Network Management | Network Management Software | Systems Integration | Systems Maintenance | Systems Management | Systems Management Software | Vendors | XML

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

VIDEOCAST - This videocast will examine the forces within the data center that are effecting change in server requirements and how servers are evolving to address those requirements. It will also address things to consider when deciding which server is right for you.
Posted: August 13, 2008 | Premiered: August 13, 2008


Topics:  Blade Servers | Cooling Capacity | Data Center Management | Data Centers | Environmental Compliance | Hardware Selection | Power Supplies | Server Consolidation | Server Management | Server Virtualization | Server Virtualization Software | Vendor Selection | Vendors

WHITE PAPER - Many storage professionals are turning to a new generation of storage resource management (SRM) tools to help them understand the configuration of their storage environment and the behavior of the individual storage components.
Posted: August 12, 2008 | Published: August 12, 2008


Topics:  Backups | Disaster Recovery | NAS | ROI | SAN | Server Virtualization | Storage Resource Management | Storage Systems | Vendors

WHITE PAPER - The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Best Practices | Contact Centers | CRM | Outsourcing | Time Management | Vendors

WHITE PAPER - The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.
Posted: August 10, 2008 | Published: February 1, 2008


Topics:  Application Development | Business Intelligence | Dashboards | Interactive Media Applications Software | Spreadsheets | Surveys | Vendors

WHITE PAPER - Server virtualization uses software to divide one physical server into multiple isolated virtual machines, each of which can run a different application on a different operating system.
Posted: August 9, 2008 | Published: January 23, 2008


Topics:  Server Consolidation | Server Virtualization | Software | Vendors | VMware | Windows

WHITE PAPER - Read this whitepaper to learn how to use Web Analytics data to better understand your customers' needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management | Databases | Demographic Profiles | Email | Email Marketing | ROI | Vendors

WHITE PAPER - In this white paper, you will learn about the technology and architecture driving the growing adoption of disk-to-disk backups, and in particular how EVault's solutions are your best choice.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Data Security | Data Storage | Disk-to-Disk Backup | Regulatory Compliance | Security | Vendors | Virtual Tape Libraries | VMware | WAN

WEBCAST - This webcast covers three topics compliance basics, global trends, and automation. Industry experts will also examine global IT security and compliance trends, common IT compliance issues and challenges, and best practices for IT compliance programs.
Posted: July 30, 2008 | Premiered: July 1, 2008


Topics:  Best Practices | Business Continuation Services | CobiT | Compliance (Systems Operations) | Cost Benefit Analysis | Firewall Management | Market Trends | Network Security | Risk Management | Testing | Training | Vendors

WHITE PAPER - This whitepaper discusses how the virtual data warehouse appliance eliminates the need for proprietary hardware and combines the price/performance of Intel-based processors, open source software and low-cost disk storage in a single unit.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Blade Servers | Data Centers | Data Warehouses | ERP | Licensing | Storage Systems | Supply Chains | TCO | Vendors

WHITE PAPER - This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Applications Management | CRM | Enterprise | Financial Applications Software | Financial Management | Order Management Systems | Payroll Software | Risk Assessment | Risk Management | Sales Force Automation | Software as a Service | Vendors

WHITE PAPER - Kognitio WX2 offers unparalleled performance delivering business insight and an attractive price/performance ratio. This paper will review the importance of increased analytical performance, data management improvements and reduced cycle times
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Business Processes | Data Management | Enterprise | Manufacturing | Marketing | Sales | TCO | Vendors

WHITE PAPER - The data warehouse appliance concept delivers a number of benefits to the customer that cannot be achieved using conventional warehouse technologies. This paper presents seven myths about data warehouse appliances that you should know before purchasing.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Data Centers | Data Warehouses | Hardware | Investments | IT Managers | ROI | Scalability Testing | TCO | Vendors

WHITE PAPER - Business Intelligence (BI) is an important part of traditional strategic analytics like customer buying habits, product profitability, market trending, etc. Kognitio WX2 is changing and accelerating the dynamics of the evolving move toward pervasive BI.
Posted: July 28, 2008 | Published: February 1, 2008


Topics:  Architectures | Business Intelligence | Customer Data Management Software | Data Storage | Data Warehouses | OLTP | Query Tools | Scalability Testing | Vendors

PODCAST - Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing.
Posted: July 25, 2008 | Premiered: July 25, 2008


Topics:  Application Life-Cycle Management | Application Outsourcing | Benefits | Business Intelligence | Business Process Management | Business Process Management Software | eBusiness Software | ERP | Oracle (Product) | Outsourcing | Risk Assessment | SAP (Product) | Vendors

WHITE PAPER - This white paper describes the value of Esker DeliveryWare as a practical way for SAP customers to quit paper within key business processes: invoicing, sales order processing, purchasing and cash collection.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Business Processes | Data Entry | Enterprise | ERP | Regulatory Compliance | ROI | Sales | Vendors