WHITE PAPER - The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms.
Posted: December 2, 2008 | Published: November 27, 2008


Topics:  Downtime | High Availability | Networking | Security | VoIP

WHITE PAPER - Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Dashboards | ITIL | RMON | Security | SNMP | VoIP

WHITE PAPER - To mitigate against the problems described in this document, designers and managers of data centers and network rooms must adapt to the new realities of dynamic power consumption.
Posted: November 21, 2008 | Published: November 20, 2008


Topics:  BIOS | Data Centers | Power Connectors | Security | UPS | VoIP | Wi-Fi

WHITE PAPER - Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. This white paper identifies key concerns and identifies six steps to improve control over...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Communications Systems | Electronic Discovery | Enterprise | Instant Messaging | Intellectual Property | Malware | Network Security | Risk Management | VoIP

BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Business Intelligence | CRM | Enterprise | SIP | SMBs | SOA | VoIP

WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Communications Systems | Enterprise | Internet | Mobile Device Management | Mobile Workers | Productivity | SIP | VoIP

WHITE PAPER - This document discusses the data and information security issues associated with personal computers.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Backups | Data Recovery | Data Security | Databases | Enterprise | HIPAA | Vendors | VoIP

WHITE PAPER - The newest trend in firewall protection is Unified Threat Management (UTM) that not only guards against intrusion, but performs content filtering, data leakage protection, intrusion detection and anti-malware duties.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ASIC | Firewall Appliances | Firewall Management | Firewall Server Hardware | Firewall Server Software | Network Security | Productivity | VoIP

WHITE PAPER - Everywhere networking streamlines facilities and energy costs, eliminates commuting time and expenses, builds global business partnerships, broadens markets and staffing pools and shortens customer response times.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ERP | LAN | Network Security | Networking | SSL VPN | Systems Management | VoIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WEBCAST - Join Microsoft IT Pro Evangelist, Harold Wong, for this informative webcast to learn more about:
Posted: November 18, 2008 | Premieres: December 4, 2008


Topics:  Email Management | Email Management Software | Email Software | Microsoft Exchange | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

CASE STUDY - Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Internet | IPTV | Network Infrastructure | Telecommunications Service Providers | Video-on-Demand | VoIP

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

WHITE PAPER - This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment
Posted: November 7, 2008 | Published: March 7, 2008


Topics:  Network Address Translation | PSTN | Remote Network Management | Remote Offices | Voice Networking Hardware | VoIP | WAN

WHITE PAPER - TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business Intelligence | ERP | Remote Computing | Remote Offices | Teleconferencing Services | Teleconferencing Software | VoIP

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - The approach describes above ensures that TEM solutions start strong, are developed in alignment with specific customer needs, and are implemented in accordance with business priorities.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Downtime | Telecom Provisioning | Telecom Spending | Telecommunications Systems | Vendors | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

TRANSCRIPT - In this transcript from a SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  ERP | IP Networks | Service Level Management | Telecommunications Carrier Systems | Telecommunications Service Providers | VoIP

PODCAST - During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI.
Posted: October 31, 2008 | Premiered: October 30, 2008


Topics:  Business Intelligence | Converged Networks | ERP | Unified Messaging | Voice Networking | Voice Networking Hardware | Voice Quality | VoIP

CASE STUDY - When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Collaboration | Converged Networks | Network Management | Unified Messaging | Voice Networking | VoIP