PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

WEBCAST - SAS®9 takes you beyond business intelligence as you know it with a single, scalable platform for delivering proven predictive analytics and a consistent and rewarding user interface experience.
Posted: September 10, 2008 | Premiered: September 5, 2008


Topics:  Business Intelligence | Dashboards | Enterprise | ERP | Financial Management | Human Resources Management | Human Resources Services

PODCAST - System i is the heart of IT infrastructure for many organizations and companies around the globe depend on this platform to provide reliable performance for their sales and operations.
Posted: May 20, 2008 | Premiered: May 20, 2008


Topics:  Accounting | Human Resources Services | IT Infrastructure | System i