WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Posted: April 9, 2008 | Premiered: January 1, 2004


Topics:  Best Practices | Change Management | CMDB | Configuration Management | Contact Center Management | Infrastructure Management | IT Asset Management | IT Asset Management Software | Webcasts

WEBCAST - Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Cost Benefit Analysis | Databases | Infrastructure Management | IT Asset Management | IT Asset Management Software | Quality Control