PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 2, 2008 | Premiered: December 2, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 1, 2008 | Premiered: December 1, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
Posted: November 24, 2008 | Premiered: November 23, 2008


Topics:  Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WEBCAST - In this webcast Vertica Database offers a better way to give more people faster access to CDR data so that they can analyze it in more ways.
Posted: November 12, 2008 | Premiered: November 12, 2008


Topics:  Call Center Management | Call Center Software | Data Management | Databases | Records Management | Records Management Software | SQL

VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales