WEBCAST - In this webcast Vertica Database offers a better way to give more people faster access to CDR data so that they can analyze it in more ways.
Posted: November 12, 2008 | Premiered: November 12, 2008


Topics:  Call Center Management | Call Center Software | Data Management | Databases | Records Management | Records Management Software | SQL

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales