PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 2, 2008 | Premiered: December 2, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 1, 2008 | Premiered: December 1, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

WEBCAST - Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: November 6, 2008 | Premiered: December 2, 2008


Topics:  Compliance Audits | Compliance Best Practices | Customer Data Management | Customer Service | Data Security | Endpoint Security | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance

WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Communications Software | Communications Systems | Customer Interaction Services | Customer Service | IVR | Productivity | Telephony Services

VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Customer Service | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Productivity | Technical Support Staff

WEBCAST - Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
Posted: October 13, 2008 | Premiered: October 13, 2008


Topics:  Call Centers | Customer Data Management | Customer Service | Enterprise Resource Management | Marketing | Master Data Management | Productivity | Security Policies

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

PODCAST - Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: September 18, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Configuration Management | CRM | Customer Service | Oracle (Product) | Project Management

WEBCAST - In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
Posted: September 9, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Business Integration | Business Intelligence | Collaboration | Competition | Customer Service | Global Economy | Globalization | Partnerships | Supplier Relationship Management | Value Chains

WEBCAST - This webcast details the EMC Captiva and eCopy Distributed Capture Solution, a document management solution that reduces costs and delays in moving paper between sites.
Posted: August 28, 2008 | Premiered: August 27, 2008


Topics:  Business Intelligence | Business Process Management | Cost Benefit Analysis | Customer Service | Document Management | Document Management Software | Indexing (Information Management) | Remote Access Protocols | Scanners

VIDEOCAST - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: August 12, 2008 | Premiered: August 13, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Dashboards | ERP | Portal Applications Software | Portals | WebSphere

VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: June 26, 2008 | Premiered: June 19, 2008


Topics:  Contact Centers | CRM | Customer Service | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems

WEBCAST - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
Posted: May 13, 2008 | Premiered: May 1, 2008


Topics:  Business Process Automation | Customer Service | Data Integration | Data Management Software | Data Storage | Data Warehouse Software | ETL (Software) | IT Spending | Project Management | Regulatory Compliance

PODCAST - Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
Posted: April 21, 2008 | Premiered: April 21, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Service | Database Management | Database Performance Management | Databases | Oracle (Product) | Software Upgrades

PODCAST - Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
Posted: April 16, 2008 | Premiered: April 16, 2008


Topics:  Customer Service | Database Administration | Database Performance Management | ITIL | Oracle (Product) | Software Implementation | Software Migration | Software Upgrades

WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience

WEBCAST - The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: February 18, 2008 | Premiered: February 18, 2008


Topics:  Business Process Management | Customer Service | IT Management | Operating Systems | Operational Support Systems | Oracle (Product)

WEBCAST - This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: December 5, 2007 | Premiered: December 5, 2007


Topics:  Business Intelligence | Compliance (Systems Operations) | CRM | Customer Data Integration | Customer Data Management | Customer Service | Data Governance | Data Warehouses | Master Data Management | Metadata | Program Management