Automating and Optimizing Service Desk Performance
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
VIDEOCAST -
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008
WEBCAST -
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: March 28, 2008 | Premiered: March 1, 2008
WEBCAST -
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008
WEBCAST -
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008
WEBCAST -
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006
SEE: 
VIDEOCAST -
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
