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	Podcast: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent PODCAST - This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments. Posted: November 11, 2008 \| Premiered: November 5, 2008 Topics: Network Management \| Network Management Services \| Network Service Providers \| ROI \| Telecommunications Industry \| Telecommunications Service Providers \| Telephony Services \| Telephony Systems

	Webcast: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent WEBCAST - This webcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments. Posted: November 5, 2008 \| Premiered: November 5, 2008 Topics: Network Management \| Network Management Services \| Network Service Providers \| Telecommunications Industry \| Telecommunications Service Providers

	Triple Threat or Trip to Success? sponsored by Alcatel-Lucent PODCAST - This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue. Posted: October 24, 2008 \| Premiered: October 24, 2008 Topics: Converged Networks \| Customer Loyalty \| Telecom Billing Services \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Systems \| Triple Play Services \| Video Services

	Telecom Providers look to managed services to differentiate from the competition sponsored by Alcatel-Lucent PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth. Posted: August 15, 2008 \| Premiered: August 14, 2008 Topics: Business Intelligence \| Managed Security Services \| SMBs \| Telecom Spending \| Telecommunications Industry \| Telecommunications Services

	Making the most of OSS and service provider CRM sponsored by Pitney Bowes Group 1 Software WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Posted: May 16, 2008 \| Premiered: May 20, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Telecommunications Industry

	Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience sponsored by Pitney Bowes Group 1 Software PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. Posted: May 8, 2008 \| Premiered: April 28, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Online Bill Paying Services \| Telecommunications Industry

	BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST - This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: November 20, 2005 \| Premiered: May 4, 2005 Topics: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

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