WEBCAST - Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.
Posted: August 28, 2008 | Premieres: September 10, 2008


Topics:  CRM | ERP

WEBCAST - Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
Posted: August 21, 2008 | Premieres: September 10, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Software Testing

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

WEBCAST - This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.
Posted: July 14, 2008 | Premiered: July 14, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software

WEBCAST - This demo explores the steps essential for real time analysis of customer behavior and improved sales strategies.
Posted: July 14, 2008 | Premiered: July 14, 2008


Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Sales | Sales and Marketing Software | Sales Information Systems

WEBCAST - IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts.
Posted: July 10, 2008 | Premiered: July 16, 2008


Topics:  Business Activity Monitoring | Business Performance Management | Business Performance Management Software | Business Process Management | CRM | Dashboards | Data Integration | Enterprise | Personalization

VIDEOCAST - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence Software | Business Performance Management | Business Process Management | CRM | Database Management | ERP | ERP Software | Oracle (Product)

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

WEBCAST - Available on-demand, this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help?
Posted: June 30, 2008 | Premiered: May 1, 2008


Topics:  CRM | Customers

VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: June 27, 2008 | Premiered: June 1, 2008


Topics:  B2C | Business Integration Software | Content Management Software | CRM | CRM Best Practices | CRM Software | Data Quality | ERP

PODCAST - In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

WEBCAST - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: June 26, 2008 | Premiered: June 19, 2008


Topics:  Contact Centers | CRM | Customer Service | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems

WEBCAST - In this webinar, Michael Green, Michael Bosworth, and Dr. Tom Sant, will discuss the three most important dimensions to professional selling.
Posted: June 19, 2008 | Premiered: January 1, 2006


Topics:  CRM | Sales

PODCAST - The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market.
Posted: June 16, 2008 | Premiered: June 16, 2008


Topics:  Budgeting | Business Intelligence Software | Business Performance Management | CRM | ERP | Market Trends | Strategic Planning

WEBCAST - Attend this webcast and learn how to identify top prospects quickly by combining your customer list with advanced analytics, and then integrate the data into your existing CRM system via prebuilt dashboards and reports.
Posted: June 10, 2008 | Premiered: May 7, 2008


Topics:  CRM | Dashboards | Data Integration

WEBCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: June 6, 2008 | Premiered: June 18, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | User Experience

WEBCAST - This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, increase the flexibility and scalability of its hosting infrastructure while reducing its total cost of ownership.
Posted: March 10, 2008 | Premiered: December 11, 2007


Topics:  CRM | Customer Interaction Services | High Availability | Infrastructure Management | Scalability Testing | Security | Server Management | Server Virtualization

WEBCAST - Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain.
Posted: February 4, 2008 | Premiered: February 4, 2008


Topics:  CRM | Sales

WEBCAST - This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: December 5, 2007 | Premiered: December 5, 2007


Topics:  Business Intelligence | Compliance (Systems Operations) | CRM | Customer Data Integration | Customer Data Management | Customer Service | Data Governance | Data Warehouses | Master Data Management | Metadata | Program Management

PODCAST - Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche.
Posted: March 16, 2007 | Premiered: March 15, 2007


Topics:  CRM | Customer Data Integration | Customer Data Management | Data Quality | Data Warehouses

WEBCAST - This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: November 20, 2005 | Premiered: May 4, 2005


Topics:  Aerospace and Defense Industry | Business Performance Management | Business Performance Management Software | CRM | Retail Trade Industry | ROI | Systems Integration | Telecommunications Industry | Transportation Industry | Vendor Selection