VIDEO - Microsoft SharePoint is rapidly becoming an important part of the enterprise. This videocast will cover the growth of SharePoint, the challenges of maturing deployments, and the market for tools that support enterprise needs.
Posted: November 17, 2008 | Premiered: November 17, 2008


Topics:  Collaboration | Collaborative Applications Software | Customer Satisfaction | Enterprise | Enterprise Systems | Investments | Market Research | ROI | User Needs Assessments

WEBCAST - Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: November 10, 2008 | Premiered: November 12, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Microsoft Certified Professional | SMBs | Windows

WEBCAST - This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.
Posted: October 27, 2008 | Premiered: October 27, 2008


Topics:  Clustering | Customer Satisfaction | Enterprise | Enterprise Systems | NAS | NAS Software | Scalability Testing | Storage Management | Storage Standards

WEBCAST - In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Business Intelligence | Customer Interaction Services | Customer Satisfaction | eBusiness | eCommerce | Online Marketing | Web Content Management | Web Identities | Web Site Design

VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: October 2, 2008 | Premiered: June 1, 2008


Topics:  Apparel Industry | B2C | Business Integration Software | Content Management Software | CRM | CRM Best Practices | CRM Software | Data Quality | ERP

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

WEBCAST - This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Posted: September 24, 2008 | Premiered: October 1, 2008


Topics:  Business Process Management | CRM | Customer Data Management | Document Management | ERP | Knowledge Management

PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

PODCAST - Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: September 18, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Configuration Management | CRM | Customer Service | Oracle (Product) | Project Management

WEBCAST - View this Webcast and discover a solution that can provide your organization with more flexibility to launch products quicker, respond to competitive threats, and enter new markets.
Posted: September 16, 2008 | Premiered: September 16, 2008


Topics:  Brand Loyalty | Cost Benefit Analysis | Enterprise | ERP | Globalization | Market Research | ROI

WEBCAST - In the process of electronic discovery, data of all types can serve as evidence. This webcast will help define e-discovery and identify ways to avoid making serious mistakes.
Posted: September 11, 2008 | Premiered: September 11, 2008


Topics:  Calendar Management Software | CRM | Database Management | Document Management | Domino | Electronic Discovery | Email | Instant Messaging | Word Processing Software

WEBCAST - Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.
Posted: August 28, 2008 | Premiered: September 10, 2008


Topics:  Business Process Automation | Business Process Automation Software | Code Management | CRM | ERP | Oracle (Product) | SAP (Product) | Scalability Testing | Software as a Service

WEBCAST - Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  B2B | B2B Integration | B2B Integration Software | B2B Online Trading | Best Practices | Budgeting | Channel Management | Email | Lead Generation | Market Research | Metrics | Performance Testing | Product Development

PODCAST - Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Application Service Providers | Capacity on Demand | Cost Benefit Analysis | Customer Satisfaction | Desktop Management | IT Asset Management | Security | Server Virtualization | Strategic Planning

WEBCAST - Join us for this complimentary educational webcast to learn about emerging trends and the impact they make on the consulting industry.
Posted: July 16, 2008 | Premiered: June 25, 2008


Topics:  Consulting Services Industry | Distribution Centers | ERP | ERP Software | Globalization | Manufacturing Software | Market Research | Market Segments | Supply Chains | Warehouse Management

VIDEOCAST - This Videocast provides an overview on the state of Disaster Recovery today. It highlights a new solution that simplifies implementation and management while being scalable with your business.
Posted: July 10, 2008 | Premiered: July 10, 2008


Topics:  Benefits | Business Process Management | Disaster Planning | Disaster Recovery | Infrastructure Management | Infrastructure Services | Market Research | Operational Support Systems | VMware

VIDEOCAST - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence Software | Business Performance Management | Business Process Management | CRM | Database Management | ERP | ERP Software | Oracle (Product)

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WEBCAST - Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: July 1, 2008 | Premiered: July 10, 2008


Topics:  Customer Satisfaction | ROI

WEBCAST - Available on-demand, this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help?
Posted: June 30, 2008 | Premiered: May 1, 2008


Topics:  CRM | Customers

VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: June 26, 2008 | Premiered: June 19, 2008


Topics:  Contact Centers | CRM | Customer Service | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems

WEBCAST - In this webinar, Michael Green, Michael Bosworth, and Dr. Tom Sant, will discuss the three most important dimensions to professional selling.
Posted: June 19, 2008 | Premiered: January 1, 2006


Topics:  CRM | Sales

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales