WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - This e-Zine addresses power, space, and cooling issues for storage. Learn how turning your storage green saves money and space for data centers with trapped budgets and limited room.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Budgeting | Cooling Capacity | Data Centers | Disk Storage Systems | Energy Industries | Power Generation Equipment | Server Virtualization | Storage Management

WHITE PAPER - This analysis presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Budgeting | Business Models | Cost Benefit Analysis | Disaster Recovery | IT Infrastructure | Security | Software | Software as a Service | TCO

WHITE PAPER - This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Budgeting | Business Process Automation | Data Centers | eCommerce | IT Infrastructure | Performance Testing | Service Level Management | SOA

WHITE PAPER - Explore the changing role of the CIO, and the blurring of the line between IT and finance, as CIOs begin to function as strategic advisors to the executive team.
Posted: August 6, 2008 | Published: January 1, 2008


Topics:  Best Practices | Budgeting | Business Performance Management | Risk Management | SOA

WHITE PAPER - CA Workload Automation is your solution to the challenges of virtualization, SOA, and composite application delivery. Read about the six layers of change and about building IT systems that can continuously respond to the needs of your business.
Posted: July 22, 2008 | Published: July 1, 2008


Topics:  Application Development | Application Infrastructure | Application Performance Management | Budgeting | Data Centers | IT Services | IT Systems | Network Managers | SOA | Software | Systems Management | Web Services Architecture

WHITE PAPER - In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  Budgeting | Financial Applications Software | Financial Services Industry | Investments | Outsourcing | Reporting Software | Systems Management

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - The Internet has empowered the enterprise network, but IP-based approaches continue to make compliance an issue. In this white paper learn how an "identity-aware" network, gives enterprises the visibility necessary for audit compliance.
Posted: June 16, 2008 | Published: June 13, 2008


Topics:  Budgeting | Enterprise Architectures | Identity Management | Internet | Network Management | Regulations | Regulatory Compliance | Risk Management

WHITE PAPER - The HP StorageWorks 3 Data Center Replication (3DC) architecture technology provides data currency and consistency.
Posted: June 11, 2008 | Published: April 1, 2008


Topics:  Budgeting | Business Continuity Planning | Data Centers | Disaster Recovery | RAID | ROI | TCO

WHITE PAPER - Employee compensation represents one of the largest items on the P&L statement. Properly and effectively managing that expense, and achieving even razor-thin marginal improvements, yield compelling benefits in numerous key areas.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Budgeting | Business Process Management | Compensation | Productivity | ROI | Software Implementation | Succession Planning

WHITE PAPER - Large organizations may have blazed the trail for migration to performancedriven compensation????????also known as pay-for-performance????????but midsize companies that want to compete and succeed are following that same mind-set.
Posted: June 9, 2008 | Published: June 7, 2008


Topics:  Budgeting | Business Process Automation | Business Processes | Compensation | Human Resources Services | Spreadsheets | Workforce Management Software | Workforce Planning

WHITE PAPER - This paper shows how best practices power this transformation; survey results and case studies demonstrate the benefits of deploying best practices and the obstacles organizations face in implementing them in the real world.
Posted: May 19, 2008 | Published: January 1, 2007


Topics:  Best Practices | Budgeting | Customer Service | Supply Chain Management | Supply Chains | Systems Integration

WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: May 10, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business Process Automation | CRM Software | High Availability | ROI | Security | SMBs | Software as a Service | Software Implementation | Software Upgrades

WHITE PAPER - Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.
Posted: March 18, 2008 | Published: June 1, 2007


Topics:  Budgeting | Business Intelligence Software | Customer Satisfaction | Data Management Software | Investments | Oracle (Product) | ROI | SAP (Product) | Small Businesses | SMBs | User Experience

WHITE PAPER - Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Application Life-Cycle Management | Budgeting | Customer Service | IT Consulting Services | IT Management | Management Service Providers | Market Research | Operational Support Systems | Outsourcing | Small to Medium-Sized Businesses | SMBs | Videoconferencing Software

WHITE PAPER - Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business Process Management | ERP Software | Project Management | ROI | Software Implementation | Software Selection | TCO | Vendor Selection

WHITE PAPER - In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, "Maximizing Value – 100 Customer Successes" published in 2006. Learn the results of these 'best practice' companies.
Posted: January 22, 2008 | Published: December 1, 2006


Topics:  Budgeting | Business Process Management | Customer Service | IT Best Practices | Product Lifecycles | ROI | SAP (Product) | SME