WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | ERP | Mobile Workers | Model Driven Architecture | Systems Management | Telephony Services | Telephony Systems

WHITE PAPER - This article from Time Inc. Content Solutions discusses the new breed of mobile technologies and services, and explains how to pick the right devices and software.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Internet Services | Mobile Device Management | Mobile Workers | Telecommunications Software | Telecommunications Systems | Telephony Services | Wireless Computing | Wireless Industry | Wireless Internet | Wireless Services | Wireless Systems

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

WHITE PAPER - The well understood requirements and broad acceptance of emerging industry standards has solidified the viability of COTS middleware, specifically in the telecom industry. Read this paper for more.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Middleware | Telecommunications Industry | Telecommunications Networks | Telecommunications Software | Telecommunications Standards | Telecommunications Systems | Telephony Services | VoIP

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP