WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: December 1, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. This white paper identifies key concerns and identifies six steps to improve control over...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Communications Systems | Electronic Discovery | Enterprise | Instant Messaging | Intellectual Property | Malware | Network Security | Risk Management | VoIP

WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Communications Systems | Enterprise | Internet | Mobile Device Management | Mobile Workers | Productivity | SIP | VoIP

WHITE PAPER - LINX is an inter-process communications (IPC) service for distributed systems and is based on OSE's LINK Handler protocol, which has been a key message passing component in OSE.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Business Intelligence | Communications Systems | Hardware | Network Management | Operating Systems | Systems Management

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

WHITE PAPER - This document is based on a Peer 1/TechTarget Webcast entitled "Evaluating Collocation Providers for Disaster Recovery and Critical Communications."
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Recovery | Internet | Public Policy | Web Services | Web Services Security | Wireless Internet Service Providers

WHITE PAPER - This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Communications Systems | Fax Services | Hardware | HIPAA | IP | ROI | Sarbanes-Oxley Compliance | Security | TCO

WHITE PAPER - This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Communications | Communications Systems | Document Management | Fax Services | Outsourcing | Regulatory Compliance | Security | Vendors

WHITE PAPER - This article explains how M2M wireless networks supply data about virtually anything -- temperature, moisture levels, pressure, vibration -- in fractions of a second, and enables businesses to track moving and stationary assets and inventory.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Systems | M2M Communications | Wireless Communications Association International | Wireless Computing | Wireless Networks

WHITE PAPER - This paper delineates the new risks associated with convergence and discusses best practices for mitigating them.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Systems | Data Encryption | Endpoint Security | Enterprise Resource Management | Network Security | Risk Management | Scalability Testing | Security Management | Wireless Networks

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

WHITE PAPER - This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Communications Systems | Cost Benefit Analysis | Oracle (Product) | ROI | Vendors | Workflow Software | XML

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Intelligence | Collaboration | Communications Systems | Contact Management | Customer Service | Marketing | Productivity

WHITE PAPER - The main goal of any Unified Communications strategy should be to facilitate an innovative business process Read this expert E-Guide to learn more about planning and building an effective unified communications strategy for your business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Collaboration | Communications Systems | Desktop Applications Management | Instant Messaging | SOA | Unified Messaging

WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: August 21, 2008 | Published: August 15, 2008


Topics:  Client-Server Software | Communications Systems | Compliance Best Practices | CRM | Document Management | Document Management Software | Document Production | Financial Services | Systems Integration

WHITE PAPER - This white paper discusses the convergence of IT and networking in the telecommunications industry.
Posted: August 5, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Communications Systems | Network Architectures | Network Convergence | Networking | Telecommunications Services | Telecommunications Software

WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Communications Systems | CRM | VLAN | VoIP

WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Communications Systems | Customer Satisfaction | Database Management | Enterprise | Location-Based Services (Software) | SQL Server

WHITE PAPER - Convergence is happening and IP is quickly becoming the default network protocol. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Converged Networks | Network Management | Telecommunications Service Providers | WAN