WHITE PAPER - Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Authentication | Business Intelligence | Customer Support Software | Encryption Standards | Password Authentication Protocol | Password Management | User Experience

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - The Cisco® Campus Communications Fabric, a framework to enable the interactive campus; address the IT gaps that businesses experience and help companies meet various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | IT Managers | Network Infrastructure | Network Security | User Experience | Videoconferencing Systems | WLAN

WHITE PAPER - This booklet shows you the results of Workday's "unplugged" approach to building a UI. We've made complicated enterprise applications simple, awesomely simple, with a user interface that is uniquely Workday.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Application Infrastructure | Applications Management | Enterprise | Enterprise Applications Software | ERP | Productivity | Switching | User Experience | User Interfaces

WHITE PAPER - This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Email Archiving | Microsoft Exchange | Microsoft Outlook | Server Management | Storage Management | Storage Systems | User Experience | Web Browsers

WHITE PAPER - This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.
Posted: October 3, 2008 | Published: October 3, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Best Practices | Network Performance | Performance Testing | Server Management | Troubleshooting | User Experience

WHITE PAPER - The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | HTML | Load Balancing | Network Traffic Management | SQL | SSL VPN | TCP | User Experience

WHITE PAPER - It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Performance Management | Load Balancing | Productivity | SAP (Product) | Security | Server Management | SSL | Switching | TCP | User Experience

WHITE PAPER - Mobile empowerment enables employees to take back office systems to the point of interaction with the customer anywhere. This paper highlights some of the areas mobility will expand and address how companies should advantageously manage such mobility.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Cost Benefit Analysis | Enterprise | LAN | Mobile Device Management | Mobile Workers | Network Management | Operating Systems | ROI | Security | User Experience | WAN

WHITE PAPER - This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Business Process Management | Corporations | ERP | Performance Testing | ROI | Sales Force Automation | User Experience

WHITE PAPER - This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Application Performance Management | Best Practices | CRM | Performance Testing | ROI | Training | User Experience

WHITE PAPER - This paper describes ArcSight IdentityView, a new application designed to leverage the power of the ArcSight SIEM Platform and apply it to user monitoring, for security and compliance purposes.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Compliance (Systems Operations) | Dashboards | Data Management | Enterprise | Identity Management Software | Reporting Software | Security | User Experience

WHITE PAPER - This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Infrastructure Management | Middleware | Reporting Software | SOA | User Experience

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - Whatâ??s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: June 4, 2008 | Published: January 1, 2008


Topics:  Business Continuity Planning | Business Intelligence | Business Models | Data Governance | Data Warehouses | Master Data Management | Operational Support Systems | Training | User Experience

WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: April 10, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

WHITE PAPER - With Oracle and SAP ramping up their efforts to attract small and medium-sized businesses to their enterprise applications, many have wondered: can they deliver successful deployments to smaller customers? With Oracle, the answer is a resounding yes!
Posted: March 18, 2008 | Published: June 1, 2007


Topics:  Budgeting | Business Intelligence Software | Customer Satisfaction | Data Management Software | Investments | Oracle (Product) | ROI | SAP (Product) | Small Businesses | SMBs | User Experience

WHITE PAPER - This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.
Posted: March 10, 2008 | Published: September 1, 2007


Topics:  Bandwidth Management | Business Performance Management | Collaboration | Network Management Software | User Experience | Web Conferences | Web Conferencing Services | Web Conferencing Software

WHITE PAPER - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: February 20, 2008 | Published: February 20, 2008


Topics:  Best Practices | Data Management | Data Management Software | Data Visualization | Data Visualization Software | Graphic Design | Real-time Analytical Software | User Experience

WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Centers | CRM | Customer Loyalty | High Availability | Software Selection | TCO | User Experience

WHITE PAPER - This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Application Monitoring Software | Application Performance Management | Application Performance Management Software | User Experience | Web Development | Web Development Tools

WHITE PAPER - This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
Posted: November 8, 2007 | Published: September 1, 2007


Topics:  Application Integration | Business Process Management | CRM | CRM Software | Customer Satisfaction | Marketing | Oracle (Product) | Productivity | ROI | Sales | Software as a Service | User Experience