WHITE PAPER - Customer insight is the ability to form a comprehensive picture of each customers characteristics, relationships, buying patterns and potential upsell opportunities, coupled with the ability for authorized parties to access that data.
Posted: October 13, 2008 | Published: October 13, 2008


Topics:  CRM | Customer Service | ERP | Marketing | Master Data Management

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WHITE PAPER - This paper explains how business applications and automation can enable a company to meet customers' expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Customer Service | Manufacturing | Marketing | Supply Chain Automation | Supply Chain Management

WHITE PAPER - This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Collaboration | Customer Data Management | Customer Service | Inventory Management | Inventory Management Software | Supply Chains

WHITE PAPER - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Automotive Industry | Customer Service | ERP | Industrial Equipment | Manufacturing Industry | Systems Management

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | Economic Environment

WHITE PAPER - In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
Posted: September 25, 2008 | Published: September 18, 2008


Topics:  Benefits | Contract Management | Cost Benefit Analysis | CRM | Customer Service | Marketing | Sales | SAP (Product)

WHITE PAPER - Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Compliance (Systems Operations) | Continuous Data Protection | Customer Service | Information Security | Network Monitoring | Security Management

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - Supply chain visibility ranks as one of the top two application focus areas for companies. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  Business Processes | Customer Service | ERP | Risk Management | Supply Chain Management

WHITE PAPER - Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Best Practices | Business Process Management | Collaboration | Customer Service | Enterprise | Inventory Management | POS | Supply Chain Management

WHITE PAPER - In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Compliance (Systems Operations) | Customer Service | Environmental Compliance | Environmental Industry | Environmental Law | Partnerships | Risk Management | Supply Chains | Training

WHITE PAPER - This global survey of 145 senior executives, conducted by the Economist Intelligence Unit on behalf of SAP, garners a deeper understanding of how companies define and mitigate IT risk.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Customer Service | Payroll Services | Regulatory Compliance | Risk Management | Supply Chain Management

WHITE PAPER - Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Call Centers | CRM | Customer Loyalty | Customer Service | SLA

WHITE PAPER - This SAP Executive Insight explores organic growth and addresses some of the most common challenges in the quest to achieve it.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Customer Service | ERP | Marketing | Product Development | Testing

WHITE PAPER - The number of semiconductor companies adopting a fabless manufacturing model continues to increase. And to thrive in this highly competitive market, the fabless company must produce the best product designs for its intended market.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Customer Service | ERP | Manufacturing | Manufacturing Execution Systems | Manufacturing Industry | Procurement | Semiconductor Industry

WHITE PAPER - An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business IT Alignment | Business Performance Management | Customer Service | Dashboards | OLAP

WHITE PAPER - This paper-one of four function specific papers-is based on the operations responses and follow-up interviews with operations executives. The other function-specific papers focus on finance, IT, and sales and marketing.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Best Practices | Customer Service | ERP | Inventory Management | Manufacturing | Marketing | Operational Support Systems | Sales | Value Chains

WHITE PAPER - In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  CRM | Customer Service | Email | Marketing | Mobile Device Management | PDA | Sales | Spreadsheets

WHITE PAPER - In this whitepaper learn how the IBMSystem Storage DS Family is designed to help businesses optimize storage infrastructure, leverage information, mitigate risk and enable business flexibility.
Posted: September 11, 2008 | Published: September 11, 2008


Topics:  Asset Management Services | Customer Service | Disk Storage Systems | Information Management | IT Infrastructure | ROI | Software | Storage Management | TCO

WHITE PAPER - This whitepaper explains how the IBM System Storage DS Family can support business continuity and improve information lifecycle management with competitively priced storage options.
Posted: September 11, 2008 | Published: September 11, 2008


Topics:  Customer Service | Data Storage | Disaster Recovery | Disk Storage Systems | Financial Services | Globalization | IT Infrastructure | Security

WHITE PAPER - SAS provides the broadest, deepest range of offerings for performance management.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Data Quality | Data Warehouses | Vendors

WHITE PAPER - This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.
Posted: September 8, 2008 | Published: September 8, 2008


Topics:  Business Intelligence | Customer Service | ERP | Inventory Management | Knowledge Management | Manufacturing

WHITE PAPER - This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
Posted: September 8, 2008 | Published: September 5, 2008


Topics:  Customer Service | Enterprise | LAN | QOS | Quality Control | VoIP