WHITE PAPER - This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  CRM | Customer Loyalty | Data Quality | Databases | IVR | Marketing | Productivity | Sales

WHITE PAPER - Discover the capabilities your file integrity monitoring solution should have to effectively secure and control your virtual and physical IT infrastructures.
Posted: October 10, 2008 | Published: October 1, 2008


Topics:  Business Continuity Planning | Configuration Management | Data Quality | Data Security | File Management Programs | IT Infrastructure | Payment Card Industry Data Security Standard | Sarbanes-Oxley Compliance | Server Virtualization

WHITE PAPER - This third paper in the Accelerating Enterprise Data Governance series looks in detail at what one vendor, DataFlux, is delivering in the way of pre-built services to expedite the time to implement enterprise data governance.
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Data Governance | Data Integration | Data Management | Data Quality | Enterprise

WHITE PAPER - This paper gives practical guidance on how to use current investments in IT security technologies at the gateway and endpoint to support a high-profile acceptable use policy for data leakage prevention, and describes where new investments should be made.
Posted: October 1, 2008 | Published: June 1, 2008


Topics:  Data Auditing | Data Encryption | Data Quality | Data Recovery | Email Threats | Malware | Network Security | Security Software

WHITE PAPER - Data governance establishes policies and procedures for sharing data, as well as improving data's quality, structure, and auditability.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | CRM | Data Governance | Data Quality | ERP | Systems Management

WHITE PAPER - This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Change Management | Customer Data Management | Data Integration | Data Quality | Data Warehouses | Knowledge Management | Master Data Management | Policy-Based Network Management

WHITE PAPER - Deduplication technology is changing the economics of data protection by enabling companies to backup and restore petabytes of data without adding capacity--making the cost of backing up to a VTL comparable to physical tape.
Posted: September 24, 2008 | Published: September 23, 2008


Topics:  Data Centers | Data Quality | Data Replication | ERP | ROI | Systems Management

WHITE PAPER - This new issue paper from Cognos, an IBM company, features research from Gartner highlighting the five BI success factors for the midsize organization, including tactical guidelines for effective BI deployment.
Posted: September 23, 2008 | Published: September 23, 2008


Topics:  Business Intelligence | Data Quality | ERP | Portals | Reporting Software | Security

WHITE PAPER - The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support.
Posted: September 19, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Data Governance | Data Quality | Information Management | Master Data Management | Metadata | SOA

WHITE PAPER - This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture.
Posted: September 19, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | Data Integration | Data Management Software | Data Quality | Data Warehouses | IT Spending | Master Data Management | Project Management | Risk Management | SOA | Software Development Tools | Software Implementation

WHITE PAPER - This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Change Management | Data Governance | Data Integration | Data Quality | Master Data Management | Program Management | Sales | Vendors

WHITE PAPER - This Forrester Wave™ evaluation of enterprise BI platforms are Panorama Software and QlikTech, who, while lacking the breadth of features to qualify them as single, large-enterprise BI solutions, are reputable contenders.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Data Quality | ERP | Knowledge Management | OLAP | Spreadsheets

WHITE PAPER - SAS provides the broadest, deepest range of offerings for performance management.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Data Quality | Data Warehouses | Vendors

WHITE PAPER - Over the recent years, data integration has been growing from simple data movement to complex transformation functions, and modern data integration technology now enables organizations to deploy data integration technology.
Posted: July 24, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Business Process Management | CRM | Data Integration | Data Migration | Data Quality | Data Warehouses | ERP | ETL (Software)

WHITE PAPER - Data integration guarantees the consistency of data in the overall information system. This white paper describes how Open Source helps solving the interoperability challenge.
Posted: July 24, 2008 | Published: January 1, 2007


Topics:  Application Deployment | Business Intelligence | Business Process Management | CRM Analytics | Data Integration | Data Migration | Data Modeling | Data Quality | Data Warehouses | Database Management | ERP | ETL (Software) | Master Data Management | Open Source

WHITE PAPER - In this paper we will focus on the last of the three key foundational elements - the set of data governance services that execute on the data management platform to explore, analyse, improve and monitor data.
Posted: July 15, 2008 | Published: December 1, 2007


Topics:  Data Governance | Data Integration | Data Quality | Master Data Management | Product Management

WHITE PAPER - Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management
Posted: July 9, 2008 | Published: January 1, 2005


Topics:  Business Process Management | Data Collection | Data Quality | Enterprise Systems | ERP | ERP Software | Inventory Management | Manufacturing | MRP Software | Production Scheduling Software | Shop Floor Control | Software Implementation

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

WHITE PAPER - Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..
Posted: June 26, 2008 | Published: June 4, 2008


Topics:  Data Classification | Data Quality | Data Visualization | Marketing | Master Data Management

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance and availability.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Performance Management | Application Performance Management Software | Customer Loyalty | Data Quality | Microprocessors | Productivity | Quality Control | Server Software | Service Process Optimization Software | SOA | Software Quality Assurance | TCO | Troubleshooting | Web Services

WHITE PAPER - This paper describes how identity Resolution complements and extends the application of data Quality and data integration processes into business applications.
Posted: June 18, 2008 | Published: May 30, 2008


Topics:  CRM | Customer Service | Data Integration | Data Quality | Fraud Protection | Identity Management | Master Data Management | Security

WHITE PAPER - Data managers are concerned about managing the explosion of data, and are looking for ways to manage the process. In this survey from IDUG, learn about improving database performance and overall corporate performance.
Posted: June 17, 2008 | Published: May 1, 2008


Topics:  Business Intelligence | Change Management | Consulting Services Industry | Data Integration | Data Quality | Databases | ERP | Master Data Management | Operational Support Systems

WHITE PAPER - Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
Posted: June 11, 2008 | Published: June 1, 2008


Topics:  Calculators | Data Governance | Data Quality | Metadata | Project Management | Risk Management | ROI | Test Results

WHITE PAPER - Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
Posted: June 10, 2008 | Published: June 6, 2008


Topics:  Balanced Scorecards | Data Governance | Data Integration | Data Management Software | Data Quality | Database Performance Management

WHITE PAPER - In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Management Software | Data Quality | Data Warehouses | Master Data Management | Metadata | SOA | Web Services