WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

WHITE PAPER - As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IP Telephony | Network Service Providers | PBX | Productivity | Risk Assessment | Risk Management | TCO | Telephony Systems | Unified Messaging

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IVR | LAN | ROI | Security | Unified Messaging | Unified Messaging Systems | Vendors | WAN

WHITE PAPER - Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Network Infrastructure | Network Management | Security | Systems Management | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

WHITE PAPER - Is your business planning a migration to Exchange Server 2007? It's not easy. This Quest white paper discusses how proper planning and execution help overcome migration challenges.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Collaboration | Email Server Software | Enterprise Systems | Instant Messaging | Microsoft Exchange | Server Management | Unified Messaging

WHITE PAPER - In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Email | Mobile Workers | SIP | Telecommunications Industry | Unified Messaging | VoIP | VPN | Wireless Infrastructure | Wireless Networks | Wireless WAN | WLAN

WHITE PAPER - The integration of unified communications and advances in wireless technology have created opportunities for companies to integrate mobility into the organization.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Instant Messaging | Mobile Device Management | Mobile Workers | Unified Messaging | Videoconferencing Services | Web Conferences | Wireless Computing | Wireless Infrastructure | Wireless Networks

WHITE PAPER - This paper describes how intelligent and reliable messaging services can make opportunities for business through asynchronous communications between both individuals and business processes.
Posted: October 8, 2008 | Published: October 7, 2008


Topics:  Collaboration | Email Security Services | Enterprise | Security | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper describes the challenges operators face in next generation service delivery and how TPSDA helps operators transform their networks to realize mass-market delivery of profitable blended voice, video and data services.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Models | DSL | IPTV | Network Management | TCO | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper delivers information and a solution for companies that want to transition off Lotus Notes and understand that the email and calendaring can be effectively transition to MS Exchange, but ask, "what about my Notes applications?"
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  .NET | Collaboration | Domino | Email | Legacy Applications Software | Lotus Notes | Software Migration | Software Upgrades | Unified Messaging

WHITE PAPER - High business costs and standardizations are making it difficult for Lotus Notes/Domino environments to avoid the migration to Microsoft platforms. Although this process may not be ideal, it can be done quickly and painlessly with Composer for Lotus Notes
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  .NET | Domino | Legacy Applications Software | Lotus Notes | Software Migration | Software Upgrades | Unified Messaging

WHITE PAPER - Composer for Lotus Notes is a software plus services solution that delivers like-for-like, production-to-production migration of Lotus Notes applications to the Microsoft stack.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  .NET | Domino | Email Management | Legacy Applications Software | Lotus Notes | Microsoft Exchange | Software Migration | Software Upgrades | Unified Messaging

WHITE PAPER - This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Email Management | Email Management Services | SLA | Storage Management | Storage Management Services | Unified Messaging | Virus Detection Software

WHITE PAPER - Unified communications (UC) is one of the most widely discussed topics in IT today. Read this Expert Lesson and explore the applications, technology, and benefits of Mobile UC.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Business Processes | Mobile Device Management | Productivity | Security | Unified Messaging | Unified Messaging Systems | WLAN

WHITE PAPER - The main goal of any Unified Communications strategy should be to facilitate an innovative business process Read this expert E-Guide to learn more about planning and building an effective unified communications strategy for your business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Collaboration | Communications Systems | Desktop Applications Management | Instant Messaging | SOA | Unified Messaging

WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  PBX | SIP | Telephony Services | Telephony Systems | Unified Messaging

WHITE PAPER - Learn how service providers are addressing the increase competitive demand of an enriched communication experience by blending and personalizing service.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  IP Networks | IT Infrastructure | Messaging Protocols | Messaging Software | Telecommunications Systems | Television Services | Television Systems | Unified Messaging

WHITE PAPER - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Business Continuity Planning | Business Intelligence | Contact Centers | Disaster Recovery | Mobile Device Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - A well-managed communications infrastructure means your business reaches its goals AND stays ahead of the competition. In this Quest white paper, learn to improve business performance with a successful unified communications implementation. Read it today.
Posted: August 5, 2008 | Published: May 1, 2008


Topics:  Business Processes | Disaster Recovery | Regulatory Compliance | Training | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Local Telephony Services | PBX | Unified Messaging | Wi-Fi | Wireless Messaging | Wireless Networks | Wireless Systems | Wireless Telephones | Wireless WAN

WHITE PAPER - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Instant Messaging | Mobile Device Management | Mobile IP | Mobile Workers | Telephony Systems | Unified Messaging | Virtual Offices | WAN | Wireless Networks