WHITE PAPER - Considering outsourcing a development project, read this paper to understand the key challenges in managing outsourced product development programs, as well as what to look for in an outsourced partner.
Posted: October 19, 2008 | Published: September 4, 2008


Topics:  CMM (Capability Maturity Model) | IT Best Practices | IT Outsourcing Services | Product Development | Software Project Management

WHITE PAPER - This paper identifies key best practices with respect to the monitoring and management of SharePoint and will identify gaps and market needs that the proven set of Azaleos remote monitoring and management services can effectively bridge.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | Groupware | IT Outsourcing Services | Microsoft Office

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: September 19, 2005 | Published: September 1, 2005


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | IT Outsourcing Services | Outsourcing | Productivity | SLA | Vendor Selection