WHITE PAPER - HP and VMware have the technology and services you need to put virtualization to work to consolidate your IT environment in a manner that reduces costs, simplifies your IT environment and increases business agility.
Posted: November 19, 2008 | Published: November 18, 2008


Topics:  IT Service Management | Networking | SAN | Storage Systems | VMware

WHITE PAPER - This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  IT Departments | IT Managers | IT Service Management | ITIL | Server Virtualization

WHITE PAPER - Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
Posted: November 18, 2008 | Published: July 28, 2008


Topics:  Backup Software | Backups | Business Intelligence | Capacity Planning | IT Service Management | IT Systems | Performance Testing

WHITE PAPER - Get a quick review of the top three systems technology certifications and learn how they can help you and your business today.
Posted: November 11, 2008 | Published: November 6, 2008


Topics:  Certification Programs | Channel Management | Data Center Management | IT Service Management | Management Service Providers | Project Management | VARs

WHITE PAPER - Software-assisted Intelligent Data Center Management, a discipline that optimizes utilization of the data center raised floor, has matured just in time to rescue CIOs from the collision of constricting budgets and expanding infrastructure.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Best Practices | Budgeting | Business Intelligence | CIOs | Cooling Equipment | Data Center Management | IT Service Management

WHITE PAPER - ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
Posted: October 20, 2008 | Published: October 17, 2008


Topics:  Business IT Alignment | IT Service Management | ITIL | Network Best Practices | Network Configuration Management | Network Configuration Management Software | Network Infrastructure | Network Management | Network Performance Management Software | Regulatory Compliance

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - This white paper details the tools and log management systems essential for protecting file servers in a Windows environment.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Access Control | Active Directory | Database Management | File Server Software | IT Service Management | Network Security | Regulatory Compliance | Windows

WHITE PAPER - All technologies start out as unproven, but some quickly make the leap to demonstrating real business value. Virtualization is one of those technologies. This white paper offers simple advice for realizing the promise of virtualization.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  Business IT Alignment | Data Center Management | IT Service Management | Server Consolidation | Server Virtualization | TCO | VMware

WHITE PAPER - This whitepaper presents a set of best practices around Agile Development and SOA which help customers to improve the ways how they can manage their offshore partner in order to improve cost efficiency, risk management and flexibility.
Posted: August 26, 2008 | Published: August 26, 2008


Topics:  Application Integration | Application Life-Cycle Management | Best Practices | Cost Benefit Analysis | Enterprise | IT Service Management | IT Services | Risk Assessment | SOA | Testing

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: July 2, 2008 | Published: June 1, 2006


Topics:  Best Practices | Business IT Alignment | Change Management | CRM | IT Service Management

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

WHITE PAPER - Explore the benefits of ITIL and IT service management (ITSM) and how ITSM will give IT administrators the tools they need to get a handle on the costs, the value and increase the efficiencies of their operations.
Posted: June 4, 2008 | Published: June 1, 2008


Topics:  Business IT Alignment | Change Management | Configuration Management | Inventory Management | IT Service Management | ITIL | Security Management

WHITE PAPER - This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process.
Posted: April 22, 2008 | Published: April 1, 2008


Topics:  Business IT Alignment | Change Management | Database Administrators | Database Performance Management | IT Consulting Services | IT Service Management | ITIL | Oracle (Product) | Software Migration | Software Upgrades

WHITE PAPER - ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Portfolio Management | Applications Management Services | Business IT Alignment | Capacity Management | CMDB | Financial Management | IT Service Management | ITIL | Quality of Service | SLA

WHITE PAPER - By leveraging Service-Oriented Architecture (SOA), enterprises can evolve batch workloads from standalone data center operations to components that are intrinsic to composite, Service- Oriented Business Applications.
Posted: March 6, 2008 | Published: November 1, 2007


Topics:  Best Practices | Business Process Management | Data Centers | HP OpenView | IT Service Management | Operations | Service-Oriented Architecture | SOA | SOA Governance

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - Investigating the tangible business results using ITSM, this Aberdeen Research Brief highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.
Posted: February 18, 2008 | Published: December 1, 2007


Topics:  Business IT Alignment | Business Performance Management | Customer Service | Enterprise | IT Governance | IT Management Services | IT Service Management | ITIL | ITSM | Oracle (Product)