WHITE PAPER - Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.
Posted: November 14, 2008 | Published: July 1, 2007


Topics:  Document Management | Document Management Software | Fax Software | Job Scheduling Software | Knowledge Management | Knowledge Management Software | Print Management | Print Management Software | Printers | Printing Utilities

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - Regulatory compliance, legal discovery and storage management issues are driving more organizations to consider email archiving. Here's what you should know when making decisions about your organization's use of email archiving technology.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Electronic Discovery | Email Archiving | Email Archiving Software | Instant Messaging | Knowledge Management | Regulatory Compliance | Storage Management

WHITE PAPER - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Business Intelligence | Customer Satisfaction | Dashboards | Investments | Knowledge Management | Systems Management

WHITE PAPER - This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today's markets.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Collaboration | Content Management | Knowledge Management | Productivity | Sales | Software

WHITE PAPER - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Email | Knowledge Management | Marketing | Social Computing | Social Networking

WHITE PAPER - Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Business Environment | Collaboration | Content Networking | Enterprise | Knowledge Management | Productivity | Social Networking | Software

WHITE PAPER - This white paper discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Email Archiving | Knowledge Management | Messaging Protocols | Messaging Security | Messaging Software | Storage Management

WHITE PAPER - This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Business Intelligence | CRM | Knowledge Management | Marketing | Sales | Web Analytics

WHITE PAPER - This document describes key issues in the archiving industry, including some of the reasons for archiving messages and some of the drivers in the industry.
Posted: September 29, 2008 | Published: September 23, 2008


Topics:  Content Archiving | Disaster Recovery | Electronic Discovery | Knowledge Management | Messaging Software | Storage Management

WHITE PAPER - This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Change Management | Customer Data Management | Data Integration | Data Quality | Data Warehouses | Knowledge Management | Master Data Management | Policy-Based Network Management

WHITE PAPER - This paper demonstrates how small to mid-sized enterprises (SMEs) that make intelligent use of technology are able to grow faster - and more profitably - than their rivals. This paper provides the details.
Posted: September 23, 2008 | Published: September 20, 2008


Topics:  Broadband Wireless Networks | Collaboration | CRM | Data Integration | Knowledge Management | Security

WHITE PAPER - This SearchSoftwareQuality.com E-Guide: SOA Performance provides expert insight into how the role of performance monitoring and management has evolved with the introduction of SOA.
Posted: September 11, 2008 | Published: September 11, 2008


Topics:  Application Integration | ERP | Interoperability | Knowledge Management | Quality Control | SOA | TCO | Testing

WHITE PAPER - Corda�¢����s CenterView is a powerful tool that can help company�¢����s portal or Intranet reach its full potential. It acts as a seamless extension to existing company portals and/or Intranets, delivering critical data visually.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Authentication | Dashboards | Intranets | Knowledge Management | Portal Applications Software | Portals

WHITE PAPER - This Forrester Wave™ evaluation of enterprise BI platforms are Panorama Software and QlikTech, who, while lacking the breadth of features to qualify them as single, large-enterprise BI solutions, are reputable contenders.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Data Quality | ERP | Knowledge Management | OLAP | Spreadsheets

WHITE PAPER - This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.
Posted: September 8, 2008 | Published: September 8, 2008


Topics:  Business Intelligence | Customer Service | ERP | Inventory Management | Knowledge Management | Manufacturing

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - This research report looks at learning strategies and the use of e-learning technologies in high-growth companies by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Applications Management | Best Practices | eLearning | eLearning Software | Knowledge Management | LMS | Project Management | Training and Educational Services

WHITE PAPER - An enterprise wide information governance strategy is critical to effective discovery preparedness. This article outlines the new federal rules for discovery and the first steps to achieve enterprise content control.
Posted: June 26, 2008 | Published: February 1, 2008


Topics:  Disaster Planning | Disaster Recovery | Document Management | Electronic Discovery | Executive Management | Information Management | IT Governance | Knowledge Management | Records Management | Strategic Planning

WHITE PAPER - eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices.
Posted: April 23, 2008 | Published: September 24, 2007


Topics:  Best Practices | Email Archiving | Information Management | Knowledge Management

WHITE PAPER - Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.
Posted: April 7, 2008 | Published: April 1, 2008


Topics:  Business Metrics | Business Process Management | Data Governance | Data Management Software | Data Profiling | Data Quality | Data Warehouse Software | IT Spending | Knowledge Management | Metadata

WHITE PAPER - This analyst paper by Osterman Research discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: February 15, 2008 | Published: August 6, 2008


Topics:  Electronic Discovery | Electronic Discovery Software | Email Storage | Knowledge Management | Legal Compliance | Legal Compliance Software | Memory | Messaging Archiving | Regulatory Compliance | Risk Management | Storage | Storage Management

WHITE PAPER - This white paper discusses the critical role effective demand management plays in evaluating potential IT investments.
Posted: January 29, 2008 | Published: January 1, 2007


Topics:  CIOs | Knowledge Management | Portfolio Management (IT Management) | Strategic Planning | Value Chain Management

WHITE PAPER - Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.
Posted: November 20, 2007 | Published: June 1, 2007


Topics:  Business Intelligence | eCommerce | Global Economy | Information Management | Information Management Software | Knowledge Management | Knowledge Management Software

WHITE PAPER - This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.
Posted: November 1, 2007 | Published: November 1, 2007


Topics:  eLearning | eLearning Software | Employee Monitoring | Knowledge Management | Sales | Staffing | Training and Educational Services