WHITE PAPER - According to this article, VoIP will probably join the elite roster of true breakthroughs, along with personal computers, electronic mail and, more recently, wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  CRM | TCO | VoIP

WHITE PAPER - To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | Hardware | Internet | Networking | Security | SLA | SMBs | Software | TCO | VPN

WHITE PAPER - Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | Software

WHITE PAPER - In this paper there are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | VARs

WHITE PAPER - In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
Posted: October 2, 2008 | Published: May 30, 2006


Topics:  Apparel Industry | CRM | ERP Software | Manufacturing Software | Manufacturing Systems | Marketing | Sales | Supply Chain Management

WHITE PAPER - This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: September 30, 2008 | Published: September 26, 2008


Topics:  Benefits | Best Practices | CRM | eProcurement | ERP | Internal Controls | Supplier Management | Systems Integration | Training

WHITE PAPER - This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used.
Posted: September 30, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Channel Management | CRM | Enterprise Resource Management | Financial Systems | Marketing | Vendors

WHITE PAPER - Data governance establishes policies and procedures for sharing data, as well as improving data's quality, structure, and auditability.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | CRM | Data Governance | Data Quality | ERP | Systems Management

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Best Practices | CRM | Investments | Productivity | QOS | Wealth Management

WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Collaboration | Consultants | CRM | Mutual Funds | Portfolio Management (Finance) | Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | Economic Environment

WHITE PAPER - In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
Posted: September 25, 2008 | Published: September 18, 2008


Topics:  Benefits | Contract Management | Cost Benefit Analysis | CRM | Customer Service | Marketing | Sales | SAP (Product)

WHITE PAPER - CommVault's customers participated in an online survey in March 2008 which documented the ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance.
Posted: September 23, 2008 | Published: September 23, 2008


Topics:  Business Intelligence Software | CRM | Data Centers | Data Management | ERP | ROI

WHITE PAPER - Small to mid-sized enterprises (SMEs) that make intelligent use of technology are able to grow faster - and more profitably - than their rivals. This paper provides the details.
Posted: September 23, 2008 | Published: September 20, 2008


Topics:  Broadband Wireless Networks | Collaboration | CRM | Data Integration | Knowledge Management | Security

WHITE PAPER - This white paper is essential to understanding the relationships between customers, agents, vendors and service providers within the insurance industry, which in turn can guide senior leadership to make the decisions to accelerate business growth.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  CRM | Data Quality | Enterprise | ERP | Insurance Industry | Security | Vendors

WHITE PAPER - This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage' addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Call Centers | CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | ERP | Software as a Service | Software Selection | Vendors

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - This paper addresses how your IT group can prepare for and participate in mergers and acquisitions. Mergers and acquisitions (M&A) business initiatives help to maximize the deals value, minimize risk, and speed time to benefit after the deal is signed.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Compliance (Systems Operations) | CRM | Financial Management | Human Resources Services | Mergers and Acquisitions | Performance Testing | SAP (Product) | Supplier Management

WHITE PAPER - This report focuses on supply chain transformation intentions of companies in the high-tech sector. The high tech industry for the purpose of this paper includes computer equipment, consumer electronics, high technology, and telecommunication equipment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  B2B | Consumer Electronics Equipment | CRM | Customer Satisfaction | ERP | Inventory Management | Performance Testing | Supply Chain Management | Telecommunications Systems | Warehouse Management

WHITE PAPER - Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Call Centers | CRM | Customer Loyalty | Customer Service | SLA

WHITE PAPER - This SAP Executive Insight details the challenges and outlines the path to success of different M&A strategies.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Change Management | CRM | ERP | Mergers and Acquisitions | Regulatory Compliance

WHITE PAPER - In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  CRM | Customer Service | Email | Marketing | Mobile Device Management | PDA | Sales | Spreadsheets