WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

WHITE PAPER - Download this paper today and discover the payoff for implementing mobile WAN optimization across your enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Collaboration | Data Centers | Enterprise Systems | Mobile Workers | Remote Computing | Remote Users | WAN | Wi-Fi

WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features.
Posted: October 30, 2008 | Published: August 29, 2008


Topics:  Mobile CRM | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Office Connectivity | Remote Users | Telephones

WHITE PAPER - Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc...
Posted: October 17, 2008 | Published: May 1, 2008


Topics:  Access Control | Authentication | Data Security | IPSec VPN | Remote Access Security | Remote Users | SSL VPN | Telecommuting | Wireless Security

WHITE PAPER - Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Fixed-mobile Convergence | LAN | Mobile Device Management | Mobile Workers | PBX | Productivity | Remote Computing | Remote Users | Wireless Computing | Wireless Networks

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

WHITE PAPER - Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Employee Monitoring | LAN | Laptop Computers | Mobile Device Management | Mobile Workers | Remote Computing | Remote Office Connectivity | Remote Offices | Remote Users | Security | Software | VPN

WHITE PAPER - Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues.
Posted: August 21, 2008 | Published: August 15, 2008


Topics:  Business Processes | Document Management | Document Management Software | Financial Services Industry | Health Care Industry | Multifunction Peripheral Hardware | Remote Access Software | Remote Network Management | Remote Offices | Remote Users | Risk Assessment | Risk Management | Virtual Offices

WHITE PAPER - This paper discusses the emergence of SSL-VPNs and explains how SafeWeb's SEA Tsunami delivers simple, secure remote access to internal network resources using just a Web browser.
Posted: June 17, 2003 | Published: June 1, 2003


Topics:  Extranets | IPSec VPN | Network Security Appliances | Remote Access Security | Remote Users | SSL VPN | TCO