WHITE PAPER - This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.
Posted: October 3, 2008 | Published: October 3, 2008


Topics:  Best Practices | DHCP | Network Interface Cards | Routing | TCP | Troubleshooting | VoIP

WHITE PAPER - This paper explains how to deploy a highly available, working cluster by taking the design considerations and applying them to an actual deployment.
Posted: July 29, 2008 | Published: July 1, 2007


Topics:  Data Center Management | Firewall Management | IPSec VPN | Network Security | Routing | WAN

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services

WHITE PAPER - As enterprises move toward Mass Customization and JIT replenishment in Focused Factories, they want to simplify their ERP infrastructures. An Industrial Strength, Best of Breed integrated Product Configurator can eliminate the need for host sup...
Posted: April 25, 2008 | Published: September 1, 2003


Topics:  Customer Service | ERP | Routing | Software

WHITE PAPER - Cisco Systems' Wide Area Application Services (WAAS) technology is a Strong Performer and placed just outside the Leaders category.
Posted: April 2, 2008 | Published: July 20, 2007


Topics:  Network Infrastructure | Routing | Security | TCP | WAN

WHITE PAPER - This guide examines the critical issues of networking, how it works, and how it can help you achieve a competitive edge.
Posted: February 28, 2008 | Published: November 1, 2006


Topics:  Data Security | Denial-of-service Attack | Network Architecture | Network Architectures | Network Configuration Management | Network Infrastructure | Network Management | Routing | Switching

WHITE PAPER - This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
Posted: March 2, 2007 | Published: July 1, 2006


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Lead Generation | Routing | Sales and Marketing Software | Sales Channels | Sales Force Automation | TCO