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		Genesys Global Consumer Survey - 2007 This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.	sponsored by Genesys

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	E-Guide: Test your Compliance know-how sponsored by SearchCompliance.com WHITE PAPER - What is your compliance know-how? Take this quiz and find out. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Compliance Audits \| HIPAA \| Identity Theft \| Payment Card Industry Data Security Standard \| Risk Management \| Sarbanes-Oxley Compliance \| Security Threats \| SMS

	Multi-channel Marketing Hits the Wall sponsored by Neolane Inc. WHITE PAPER - This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. Posted: October 14, 2008 \| Published: October 14, 2008 Topics: Business Intelligence \| CRM \| ERP \| Marketing \| SMS \| Software \| Systems Management

	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers sponsored by Pitney Bowes Group 1 Software WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. Posted: September 3, 2008 \| Published: September 3, 2008 Topics: Banking Services \| Banking Software \| Banking Systems \| Billing Services \| Billing Software \| Billing Systems \| Cell Switching \| Customer Interaction Services \| Electronic Signatures \| Mobile Payments \| SMS

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

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