WHITE PAPER - This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  B2B | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - Read this white paper to understand the principles of sales order processing (SOP) software automation and important questions to ask during your selection process to choose the most appropriate vendor.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Business Process Automation | Order Management Systems | Sales | Sales Force Automation | Sales Order Management | Sales Orders

WHITE PAPER - Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Accounting Software | Business Intelligence | CRM | CRM Analytics | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - This white paper discusses a software that works with Salesforce.com for creating complete and accurate quotes.
Posted: February 3, 2012 | Published: February 3, 2012


Topics:  Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Order Management | Sales Orders | Sales Representatives

WHITE PAPER - This paper explains the benefits of Configure/Price/Quote (CPQ) tools, including faster and more accurate sales engines as well as improving performance and revenue.
Posted: December 14, 2011 | Published: December 14, 2011


Topics:  Marketing | Price Quotes | Sales | Sales and Marketing Software

WHITE PAPER - The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.
Posted: April 1, 2010 | Published: March 31, 2010


Topics:  Business Processes | CRM | CRM Best Practices | ERP | Mobile CRM | Mobile Workers | ROI | Sales | Sales Force Automation | Sales Representatives | SAP (Product) | Sybase (Product) | Workforce Planning

WHITE PAPER - This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Automated Meter Reading Services | Customer Retention | Customer Satisfaction | Order Management Systems | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)

WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: October 20, 2009 | Published: October 1, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Profiles | Dashboards | Reporting Software | Sales | Sales Channels | Sales Representatives

WHITE PAPER - This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
Posted: June 10, 2009 | Published: February 2, 2009


Topics:  Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Sales | Web 2.0

WHITE PAPER - This document provides you with the knowledge to gain a complete understanding of all the issues you'll face when implementing a BI solution. In this paper, you'll find numerous examples of current Business Objects customers who are using BI in a variety of creative ways to make their organizations more responsive, productive, and profitable.
Posted: September 5, 2007 | Published: January 1, 2004


Topics:  Business Intelligence | Cost Benefit Analysis | Customer Satisfaction | Data Management | Data Warehouses | Decision Support Systems | ERP | Operational Support Systems | Sales