WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: November 19, 2008 | Published: September 1, 2007


Topics:  .NET | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Data Protection | Load Balancing | Operations Manager | Security | Service Level Management | SLA | Software Quality Assurance

WHITE PAPER - Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Business Intelligence | Compliance (Systems Operations) | Search Engines | Security | Service Level Management | Windows

WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Process Management | ERP | Service Level Management | Six Sigma | SLA | Systems Management

WHITE PAPER - In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Capacity Planning | IT Infrastructure | Network Management | Productivity | ROI | Service Level Management | Voice Networking | Voice Quality

WHITE PAPER - Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Intelligence | Database Administrators | Databases | Enterprise | ERP | IT Departments | Real Time Operating Systems | Reporting Software | Service Level Management | SLA | SQL

WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
Posted: September 1, 2008 | Published: August 28, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Help Desks | Service Level Management | Staffing

WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

WHITE PAPER - This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Monitoring | Application Performance Management Software | Budgeting | Business Process Automation | Data Centers | eCommerce | High Availability | IT Infrastructure | Network Monitoring Software | Performance Testing | Service Level Management | SOA

WHITE PAPER - This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
Posted: June 17, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | ERP | Quality Control | Risk Assessment | Service Level Management | SOA | Testing | Web Services

WHITE PAPER - There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
Posted: June 5, 2008 | Published: March 1, 2008


Topics:  Application Deployment | Converged Networks | Network Architectures | Network Management | Network Protocols | ROI | Security | Service Level Management | TCO | VoIP | WAN

WHITE PAPER - This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.
Posted: April 29, 2008 | Published: January 1, 2007


Topics:  Application Life-Cycle Management | Application Performance Management | Customers | Performance Management | Service Level Management | Service Oriented Architecture | SOA Governance | Systems Integration | Systems Management

WHITE PAPER - Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: April 21, 2008 | Published: May 1, 2007


Topics:  Application Performance Management | Application Performance Management Software | Business Service Management | Business Service Management Software | Data Centers | Enterprise | IT Infrastructure | Server Virtualization | Service Level Management | SOA | Virtualization

WHITE PAPER - The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Performance Management | Business Service Management Software | Enterprise | Hardware Management | IT Infrastructure | Network Traffic Analysis | Service Level Management | Strategic Planning

WHITE PAPER - Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Processes | Business Service Management | Business Service Management Software | Enterprise | Hardware Management | Help Desk Services | Network Traffic Analysis | Service Level Management | Total Cost of Ownership

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management

WHITE PAPER - This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring.
Posted: February 8, 2008 | Published: May 1, 2005


Topics:  Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Service Level Management

WHITE PAPER - Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - IT is challenged to improve service levels and meet business demands while holding the line on costs. Learn how adopting a service-oriented, process-driven approach allows IT to link infrastructure to services so services can be proactively managed.
Posted: June 4, 2007 | Published: April 1, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | IT Infrastructure | IT Service Management | Service Level Management | SOA

WHITE PAPER - As deployments of the BlackBerry Enterprise Server (BES) for Domino or Exchange platform accelerate, best practices dictate use of a 3-dimensional monitoring and management approach. Read this paper to learn more about this approach.
Posted: February 13, 2007 | Published: February 13, 2007


Topics:  Handheld Devices | Mobile Device Management | Mobile Device Management Software | Service Level Management | Wireless Computing

WHITE PAPER - Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Posted: January 23, 2005 | Published: January 1, 2004


Topics:  Application Performance Management | Business Process Outsourcing | Customer Satisfaction | Financial Services Industry | Service Level Management | Web Analytics | Web Applications Management