WHITE PAPER - In every organization there are wasteful activities, both in operations and in communications. Seldom, however, are these activities conveniently labeled as wasteful, nor do these activities standout and beg for improvement. In fact...
Posted: October 24, 2008 | Published: March 13, 2008


Topics:  Collaboration | Training | Video Services | Video Systems | Video-over-DSL | Videoconferences | Videoconferencing Software | Videoconferencing Systems

WHITE PAPER - This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: September 30, 2008 | Published: September 26, 2008


Topics:  Benefits | Best Practices | CRM | eProcurement | ERP | Internal Controls | Supplier Management | Systems Integration | Training

WHITE PAPER - This survey explains the actual costs incurred by 35 U.S. organizations that lost confidential information and had a regulatory requirement to publicly notify affected individuals.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Data Encryption | Data Security | Financial Services | IT Managers | ROI | Training

WHITE PAPER - This paper explains the rationale behind the need to have in place a solid change management program in support of an ERP initiative or other growth and expansion initiative.
Posted: September 22, 2008 | Published: September 22, 2008


Topics:  Best Practices | Change Management | ERP | Manufacturing | ROI | Training

WHITE PAPER - The report examines how to increase adoption of BI tool licenses and how to increase usage once those licenses are deployed. It also discusses best practices and pitfalls for deploying, reporting, and analysis tools on an enterprise basis.
Posted: September 12, 2008 | Published: September 11, 2008


Topics:  Best Practices | Business Intelligence | Change Management | Dashboards | Financial Services | Project Management | Training

WHITE PAPER - This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Application Performance Management | Best Practices | CRM | Performance Testing | ROI | Training | User Experience

WHITE PAPER - Often ERP implementations fail to recognize the need for enterprise level governance until post-implementation issues have highlighted the gap between IT oriented governance and the governance needed for ERP. Read this Gartner report to learn more.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Data Governance | Distribution Centers | ERP | ERP Software | Manufacturing Software | Quality Control | Security | Supply Chains | Testing | Training | Warehouse Management

WHITE PAPER - This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.
Posted: August 20, 2008 | Published: August 18, 2008


Topics:  Best Practices | Change Management | Data Centers | Disaster Recovery | LAN | Server Virtualization | Software | Testing | Training

WHITE PAPER - This paper explains the anatomy of a desktop and things you need to consider when you move from a Microsoft® Windows®-based desktop to the Linux alternative offered through the IBM® Open Collaboration Client Solution (OCCS).
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Collaboration | File Formats | Linux | Linux Desktop Environment | Training

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

WHITE PAPER - This white paper details how to go beyond HIPAA by showing how to use HIPAA as the starting point for your security program, and then using best practices and Lumension Security solutions to improve your overall security posture.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Compliance Best Practices | Data Centers | Health Care Applications Software | Health Care Industry | HIPAA | Payment Card Industry | Payment Card Industry Data Security Standard Compliance | Risk Assessment | Sarbanes-Oxley Compliance | Security Policies | Training

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - A well-managed communications infrastructure means your business reaches its goals AND stays ahead of the competition. In this Quest white paper, learn to improve business performance with a successful unified communications implementation. Read it today.
Posted: August 5, 2008 | Published: May 1, 2008


Topics:  Business Processes | Disaster Recovery | Regulatory Compliance | Training | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This paper discusses various technologies that can help IT managers plan and implement a more comprehensive and effective strategy for expanding data center capabilities while reducing power consumption.
Posted: July 24, 2008 | Published: June 1, 2006


Topics:  Best Practices | Collaboration | Data Centers | IT Managers | Software | Training | Vendors | VMware

WHITE PAPER - This handbook provide legal professionals with insights into the ins and outs of eDiscovery and offers recommendations on how to develop a proactive approach to litigation readiness.
Posted: July 15, 2008 | Published: January 1, 2006


Topics:  Best Practices | Electronic Discovery | Electronic Discovery Software | Email | Legal Environment | Legal Services Industry | Training

WHITE PAPER - Learn how organizations today are responding to new types of email threats. This white paper discusses how a hosted security is now a viable solution for organizations and is increasingly deployed to ensure better security and reduced costs.
Posted: June 19, 2008 | Published: April 1, 2008


Topics:  Application Hosting | Best Practices | Email Security | Host Management | SMTP | Spam | TCO | Training | Virus Detection Software | Virus Protection | Worms

WHITE PAPER - This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence Software | Data Warehouses | Downtime | IT Infrastructure | Reporting Software | ROI | Staffing | TCO | Training

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
Posted: June 9, 2008 | Published: March 31, 2007


Topics:  IP Telephony | Marketing | Productivity | ROI | Training | VoIP

WHITE PAPER - Whatâ??s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: June 4, 2008 | Published: January 1, 2008


Topics:  Business Continuity Planning | Business Intelligence | Business Models | Data Governance | Data Warehouses | Master Data Management | Operational Support Systems | Training | User Experience

WHITE PAPER - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Authentication | Contact Centers | Mobile Workers | Telecommuting | Teleconferences | Training

WHITE PAPER - This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO.
Posted: April 8, 2008 | Published: January 1, 2005


Topics:  CRM | Enterprise Applications Software | ERP | Software | TCO | Training | Training Software

WHITE PAPER - This white paper identifies the most important capabilities of an effective enterprise application training platform.
Posted: April 3, 2008 | Published: January 1, 2004


Topics:  CRM Software | Financial Management | ROI | Training

WHITE PAPER - Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
Posted: March 18, 2008 | Published: January 1, 2007


Topics:  Best Practices | Business Process Management | Business Processes | Change Management | CRM | Enterprise Resource Planning Software | ERP | Risk Assessment | SMBs | Software Implementation | Supply Chain Management | Training

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008


Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training

WHITE PAPER - As one of the original content delivery networks (CDNs), Akamai Technologies possesses a broad infrastructure with global reach and a client list that includes Apple's iTunes Music Store, NBC, and Starz Entertainment Group's Vongo.
Posted: March 7, 2008 | Published: June 9, 2006


Topics:  Business Intelligence | Content Delivery Networks | Financial Services | Operations | Product Management | Training