WHITE PAPER - This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Email Archiving | Microsoft Exchange | Microsoft Outlook | Server Management | Storage Management | Storage Systems | User Experience | Web Browsers

WHITE PAPER - This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.
Posted: October 3, 2008 | Published: October 3, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Best Practices | Network Performance | Performance Testing | Server Management | Troubleshooting | User Experience

WHITE PAPER - The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | HTML | Load Balancing | Network Traffic Management | SQL | SSL VPN | TCP | User Experience

WHITE PAPER - It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Performance Management | Load Balancing | Productivity | SAP (Product) | Security | Server Management | SSL | Switching | TCP | User Experience

WHITE PAPER - Mobile empowerment enables employees to take back office systems to the point of interaction with the customer anywhere. This paper highlights some of the areas mobility will expand and address how companies should advantageously manage such mobility.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Cost Benefit Analysis | Enterprise | LAN | Mobile Device Management | Mobile Workers | Network Management | Operating Systems | ROI | Security | User Experience | WAN

WHITE PAPER - This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Business Process Management | Corporations | ERP | Performance Testing | ROI | Sales Force Automation | User Experience

WHITE PAPER - This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Application Performance Management | Best Practices | CRM | Performance Testing | ROI | Training | User Experience

WHITE PAPER - Improving interaction with our business clients ensures that what our teams produce moves our business forward. This paper discusses five things you can do right now to improve collaboration with business users.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Access Control Software | Business Process Management | Collaboration | Database Administrators | Enterprise | IT Management | Professional Organizations | User Experience

WHITE PAPER - This paper describes ArcSight IdentityView, a new application designed to leverage the power of the ArcSight SIEM Platform and apply it to user monitoring, for security and compliance purposes.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Compliance (Systems Operations) | Dashboards | Data Management | Enterprise | Identity Management Software | Reporting Software | Security | User Experience

WHITE PAPER - This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Infrastructure Management | Middleware | Reporting Software | SOA | User Experience

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.
Posted: July 31, 2008 | Published: July 21, 2008


Topics:  Business Intelligence | Databases | High Availability | Spreadsheets | User Experience

WHITE PAPER - This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Collaboration | Financial Services | Risk Management | Social Networking | User Experience

WHITE PAPER - This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Financial Applications Software | Portals | Reporting Software | User Experience | Wealth Management

WHITE PAPER - Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.
Posted: July 21, 2008 | Published: December 28, 2007


Topics:  Application Performance Management | Business Intelligence | Productivity | Reporting Software | Spreadsheets | User Experience

WHITE PAPER - Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.
Posted: July 21, 2008 | Published: March 1, 2008


Topics:  Application Development | Banking Industry | Business Intelligence | Collaboration | Desktop Applications Management | Internet | SOA | Spreadsheets | User Experience | Web Applications Software | Web Services Management

WHITE PAPER - Whatâ??s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: June 4, 2008 | Published: January 1, 2008


Topics:  Business Continuity Planning | Business Intelligence | Business Models | Data Governance | Data Warehouses | Master Data Management | Operational Support Systems | Training | User Experience

WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: April 10, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

WHITE PAPER - Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.
Posted: March 18, 2008 | Published: June 1, 2007


Topics:  Budgeting | Business Intelligence Software | Customer Satisfaction | Data Management Software | Investments | Oracle (Product) | ROI | SAP (Product) | Small Businesses | SMBs | User Experience

WHITE PAPER - This whitepaper lays out best practices for building a business case for a business intelligence initiative.
Posted: March 6, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Business IT Alignment | Information Management | Project Management | User Experience

WHITE PAPER - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: February 20, 2008 | Published: February 20, 2008


Topics:  Best Practices | Data Management | Data Management Software | Data Visualization | Data Visualization Software | Graphic Design | Real-time Analytical Software | User Experience

WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Centers | CRM | Customer Loyalty | High Availability | Software Selection | TCO | User Experience