WHITE PAPER - Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Dashboards | ITIL | RMON | Security | SNMP | VoIP

WHITE PAPER - To mitigate against the problems described in this document, designers and managers of data centers and network rooms must adapt to the new realities of dynamic power consumption.
Posted: November 21, 2008 | Published: November 20, 2008


Topics:  BIOS | Data Centers | Power Connectors | Security | UPS | VoIP | Wi-Fi

WHITE PAPER - Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. This white paper identifies key concerns and identifies six steps to improve control over...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Communications Systems | Electronic Discovery | Enterprise | Instant Messaging | Intellectual Property | Malware | Network Security | Risk Management | VoIP

WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Communications Systems | Enterprise | Internet | Mobile Device Management | Mobile Workers | Productivity | SIP | VoIP

WHITE PAPER - This document discusses the data and information security issues associated with personal computers.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Backups | Data Recovery | Data Security | Databases | Enterprise | HIPAA | Vendors | VoIP

WHITE PAPER - The newest trend in firewall protection is Unified Threat Management (UTM) that not only guards against intrusion, but performs content filtering, data leakage protection, intrusion detection and anti-malware duties.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ASIC | Firewall Appliances | Firewall Management | Firewall Server Hardware | Firewall Server Software | Network Security | Productivity | VoIP

WHITE PAPER - Everywhere networking streamlines facilities and energy costs, eliminates commuting time and expenses, builds global business partnerships, broadens markets and staffing pools and shortens customer response times.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  ERP | LAN | Network Security | Networking | SSL VPN | Systems Management | VoIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

WHITE PAPER - This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment
Posted: November 7, 2008 | Published: March 7, 2008


Topics:  Network Address Translation | PSTN | Remote Network Management | Remote Offices | Voice Networking Hardware | VoIP | WAN

WHITE PAPER - TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business Intelligence | ERP | Remote Computing | Remote Offices | Teleconferencing Services | Teleconferencing Software | VoIP

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - The approach describes above ensures that TEM solutions start strong, are developed in alignment with specific customer needs, and are implemented in accordance with business priorities.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Downtime | Telecom Provisioning | Telecom Spending | Telecommunications Systems | Vendors | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - This paper addresses typical security threats that face today's distributed enterprise and how an appropriate security policy enforced by Juniper Networks family of SSG devices can help mitigate these threats.
Posted: October 21, 2008 | Published: October 21, 2008


Topics:  Enterprise Systems | Internet | LAN | Network Security | Security Management | Security Threats | VoIP | WAN | Web Content Management

WHITE PAPER - Read this white paper to learn valuable ways to improve customer service and access more business intelligence, ensure fast and responsive application delivery and protect users, systems and applications from malicious threats.
Posted: October 20, 2008 | Published: October 17, 2008


Topics:  Application Deployment | Application Life-Cycle Management | Business Intelligence | Internet | Security | Server Consolidation | VoIP | WAN

WHITE PAPER - In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Email | Mobile Workers | SIP | Telecommunications Industry | Unified Messaging | VoIP | VPN | Wireless Infrastructure | Wireless Networks | Wireless WAN | WLAN

WHITE PAPER - Building a small office network means starting with a foundation of switches and routers. The following guide will help you understand the difference between switches and routers and develop a clear vision for what your network foundation needs.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Home Area Networks | Home Offices | Home Productivity Software | Network Management | Routers | Switches | VoIP

WHITE PAPER - Read what 100 IT and business leaders said about innoviation and IT's role in stimulating creativity in this AT&T-sponsored survey by IDG Research Group.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Best Practices | Business Continuity Planning | Business Processes | CIOs | Internet Access | Productivity | RFID | Thought Leaders | VoIP

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

WHITE PAPER - Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Processes | Communications Networks | Data Centers | GSM | Systems Management | VoIP